Ian
Best customer service ever!
Waxmaid is as legit as they come. First of all I was out of town and wasn’t able to check the mail till Sunday. I was super excited to try Waxmaid’s Ares. I set it up and the light showed that it was short circuiting. It wouldn’t work no matter what I did. I was bummed, but called there customer service line (let me remind you it’s Sunday) and someone picks up I explained the situation. They told me to email the waxmaid support which I did and I got a response in a matter of minutes saying they would replace the Ares and I could keep the defective Ares. Which is great cuz now I have extra parts. All in all this shows how down waxmaid is for there customers. Thanks Waxmaid!! Oh yea and the Ares is awesome too!!
Response from WaxmaidJun 10, 2021
Hello, Ian, Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers. Besides, every product is on 10% off when you use code-"waxmaid10save", please keep on. Waxmaid Service Team