Kai
If I could leave zero stars
If I could leave zero stars, I would. Corporations really need to be careful about who they put on the front line representing their business. Tonight, I came into this location to pick up a DoorDash order. I had also just purchased gas at this same location, yet the cashier proceeded to tell me that I was “not a customer” because I was there picking up a DoorDash order. When I initially told him I was there for a pickup, his response was, “Give me a sec.” I waited while he played around with a box of cigarettes, repeatedly trying to toss it into the drawer below him. After several attempts, he finally bent down to put it away. He then told me to step aside because my order wasn’t ready and he wanted to help the “next customer.” I asked whether he had actually checked for the order because it was not a deli order. Instead of simply checking, this turned into a back-and-forth in which he repeatedly insisted that I was “not a customer” and needed to move so he could help actual customers. What made the situation even more ridiculous was that he eventually called an officer over the interaction. At that point, I stepped aside because I was certainly not going to escalate a situation with law enforcement over a DoorDash pickup. The entire interaction was unnecessary and incredibly unprofessional. A delivery driver entering your establishment to pick up an order placed by your customer should still be treated with basic courtesy and respect. Delivery drivers are also representing customers who have already spent money with your business. And in my particular case, I had literally just purchased gas there myself. Customer service is about how you treat people who walk through your doors—not deciding who is worthy of basic respect based on why they're standing at your counter. Management seriously needs to address how this employee communicates with customers and delivery drivers. There was absolutely no reason for such a simple pickup to turn into a confrontation.