WawaReviews of wawa.com

First time at Wawa. Walked in, Immediately walked out when I saw the touched screens. The main reason I stopped patronizing MacDonalds. Sanitation or lack Theron and touch screens don’t like me. Recommend adding a rating below one star.

No one was available to take my order. I was told by thd and kid that saw md at ghe counter that hd wasn't allowed to take orders and that I needed to use the kiosk! I turned around and went elsewhere to get food for my family. Have at least one person trained to take orders from people unwilling to use kiosks!

The WAWA, located at Easton Rd and Woodland, in Abington Township is unsanitary. The one tiny front trash can is not adequate. The store opened with this oddball can. I have made complaints to the help line several times. I have been told that a study needs to be done to" determine action". Meanwhile, the WAWA undermines the Roslyn neighborhood plastic jumbo WAWA cups, cigarette butts, food wrappers , plastic spoons etc. This situation has gone on for over a year. The study to "determine action" is not happening. WAWA charges .38 cents for a bag to save the environment. This store is a blight on the neighborhood. WAWA cleans in "good neighborhoods" properly. Abington, our neighborhood is considered low end. I believe that is the reason for this tiny trash can that overflows regularly. The lack of daily cleaning of the outdoor area has left this area of Roslyn trashed by WAWA.

Everything is wrong with this store. People are rude they never have anything in stock they run out of tuna fish cheese milk lemonade there's never anything up there I asked for help you don't get help they have no bags they're always out of something or screw up my meal for dinner and all they want to do is throw a $10 gift card back my way that doesn't address the problem these people are idiots this location. Is this really the way you treat your customers who have your app and go up there all the time and go through this constantly come home with bad sandwiches for dinner rude people stuff isn't in stock no explanations nothing ever changes pissed off beyond belief I can't be the only one with this Macungie location. I've never seen it otherwise run out of milk or tuna fish for for sandwiches or bread or anything the stupidest things they don't have any time and it's never fixed I always call they say they're going to invest the other send it over it'll be fixed never is never it's a horrible horrible horrible Wawa not that I'm in love with lala but this is the worst one anywhere around the area by far. BY FAR THE ABSOLUTE WORST WAWA ever. People are rude is that how you treat customers no answers for me no bags no nothing they're always out of something and they're rude to boot no help that's really how you want to treat while I sucks this location is the absolute worst everyone should be fired and they should close this down and put a SHEETZ up we'd all be BETTER.

If I could give them a zero I would . That place is just rude. When I went in the assistant manager or some kind of manager was up front she was just plain rude playing rude. Everyone in there are rude . I don't understand how a company can keep putting ppl on a store and still have awful management. So if the workers see it and work around it ,what else do you expect. They need to teach the management how to greet and work with customers. I will never go back .

If I could leave zero stars, I would. Corporations really need to be careful about who they put on the front line representing their business. Tonight, I came into this location to pick up a DoorDash order. I had also just purchased gas at this same location, yet the cashier proceeded to tell me that I was “not a customer” because I was there picking up a DoorDash order. When I initially told him I was there for a pickup, his response was, “Give me a sec.” I waited while he played around with a box of cigarettes, repeatedly trying to toss it into the drawer below him. After several attempts, he finally bent down to put it away. He then told me to step aside because my order wasn’t ready and he wanted to help the “next customer.” I asked whether he had actually checked for the order because it was not a deli order. Instead of simply checking, this turned into a back-and-forth in which he repeatedly insisted that I was “not a customer” and needed to move so he could help actual customers. What made the situation even more ridiculous was that he eventually called an officer over the interaction. At that point, I stepped aside because I was certainly not going to escalate a situation with law enforcement over a DoorDash pickup. The entire interaction was unnecessary and incredibly unprofessional. A delivery driver entering your establishment to pick up an order placed by your customer should still be treated with basic courtesy and respect. Delivery drivers are also representing customers who have already spent money with your business. And in my particular case, I had literally just purchased gas there myself. Customer service is about how you treat people who walk through your doors—not deciding who is worthy of basic respect based on why they're standing at your counter. Management seriously needs to address how this employee communicates with customers and delivery drivers. There was absolutely no reason for such a simple pickup to turn into a confrontation.

First contact was July 8 regarding the attempts to add funds to my method of payment, gift card. My account was established years ago and I was able to add funds to purchase WAWA products without cash using the rewards card or via rge mobile phone app. Since then I had at leqaqst two successful "reloads of $15" but the WAWA internal system did not update the funds available preventing me from using the payment method I uswed for years until July of 2026. A total of 12 emails were sent to customer service explaining the issue. None of the WAWA customer service agents provided any specifics related ti my inquiries. Typically their responses contain useless information regarding the instructions on how to use their mobile app. each of their responses was from a different customer service rep. Many, if not all responses seemed to be generated by AI. When asked I provided proof of my transaction using information recorded by my bank. WAWA resorted to blaming my bank for the issue. My last contact with WAWA customer service was on August 11. Without resolution. My resolution of the issue is to delete my account and stop doing business with WAWA.

Wawa, store #8668 3400 S Military Highway, Chesapeake, Va 23323. This place deserves a 0, stop got gas went in to order a smoothie before going to work at 3:17 am on Friday 07/31/26. Placed order paid for order then waited over 10 min and still now one is making specialty drink or smoothies. I ask attendant at cash register that I can't wait any longer due to I was heading to work and wanted a refund. She called for manager a few min later I had to ask again, manager was behind making breakfast orders. Never had any issues before at this place. This place it not staffed correctly and unfriendly also. I will neve go back to this Wawa and let everyone I know about my encounter of my morning and will proceed to put on social media as well about this location. They should notified customers due low staff wait times will be long so people will not waste there time at this location.