waudog.comReviews of waudog.com

I ordered four leashes; two orange and two black. I’ve had these leashes before and they are great. Virtually indestructible. I bought four of them from you and they ripped first time out, each one. I have sent you emails and tried to contact you via phone. I am now speaking to American Express to dispute the charge.

Sadly I have not received my product yet. Could be due to the mail strike

love the jacket. it’s the third one i have purchased. customer service is great!

I'm not happy with the order setup. It took almost a month for the item to arrive. I ordered on 9th November it came today (3rd of December). The shipping is very expensive and in the end I had to pay customs. In the end I paid more for customs and delivery than the collar. Additionally, it says that it glows in the dark (which is the reason I bought it) but it doesn't.

Only one item arrived out of 3 & still awaiting a response.

Did not adhere to customer service policy for return. Says online you have 10 days to reach out for a refund or solution - I measured my dogs necks based on dimensions provided on their site, ordered 3 collars and a leash. Over $100 CAD. Waited over a month to receive it. When I got them… none of them fit. I emailed 3 times requesting assistance, offered to ship them back to get the larger size in exchange, and they have ignored my emails. Avoid this company at all costs. They do not care about customer service! So unless you are 1000% sure of sizing (which you can’t go by their dimensions) I would avoid ordering, as you won’t get any assistance for an exchange or refund.

Brilliant product in lovely colours

Still haven’t received my order and it’s been almost 3 weeks