Alan S and Pamela S.
I wanted to wait a few days before…
I wanted to wait a few days before responding to your request for a testimonial to make sure that my old Rolex was working properly. I am happy to report that it is doing fine and after years in storage is now telling time again. I had given up hope of finding anyone who could fix it when I located your website and decided to take a risk. I am very impressed with your operation, which is designed to allay fears over sending an heirloom through the mail to strangers. You sent me the shipping box and kept me informed about location of the watch. The tracking system on the box was really nice and showed me its precise location at any given time. You had emails sent to me to keep me up to date and I never had a problem contacting you if I had a question. Great work! The watch came back in working condition with a new crystal and nice alligator band. The only slight problem is that the repair seemed to take a long time, most of which may have been due to the number of days the watch was in shipping. I realize in COVID times that things take longer than usual and I do not blame WatchRepair for the apparent delays. I am a satisfied customer and I want to thank you for service you provide. I should point out that the Rolex Oyster Royal watch that you repaired was worn by my father who was in the British Army in India during World War II. He was an American working in India before the U.S. got into the war and was offered a position in the British military rather than spend the duration in a government facility. The story is that officers were issued (or required to purchase?) Rolex watches because of their reliability and accuracy. He was stationed in Calcutta and assigned to defend a dam against Japanese attack. The watch has seen a great deal and thanks to your company it continues to be a functioning time piece.