customer
Can't really recommend this place for…
Can't really recommend this place for the quality of their repair work, that is quite sloppy. Even for a cheaper quartz Tag Heuer, that is notoriously difficult to repair (replacing the movement), they did a sloppy job. Had to return it to have them actually do the repair, then spent 2 months without any communication on progress until I called them to ask what's up. After that, they fixed the movement, but the backlight functionality now does not operate, and there's even scratches on the case and under the glass. Sorely disappointed, I can't see how they could be trusted with a Rolex or a more expensive piece when it comes to overhaul. Please find another place that does better job. Their only good thing is their trackable packages but that's it.
Response from WatchRepair.netNov 17, 2023
We never like to hear that any customer had a less-than-perfect experience with us. It does not happen that often. In this case, the customer's watch was received on 8/22/23 and he had it back in-hand on 9/15/23. Unfortunately, there was a problem with the original replacement part we used, so we brought the watch back in to resolve the issue ASAP. The replacement part did take some time to arrive, so the customer's watch was not sent back to him until 11/7. Even including all the shipping time and unavoidable delays, the entire process took a total of 82 days from the customer first mailing the watch to having it back on his wrist. If there are still remaining issues, we stand behind our work and have offered to resolve them under warranty.