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Watch Rapport (watchrapport.com) has 170 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Rob
As a person who has a collection of watches, I can easily say this has been one the best experiences I’ve had buying a watch. Process was very efficient and easy.. took a little while but definitely worth the wait with a killer deal!
Jiang Y.
I put an order for a watch around $20,000 and after waiting for 4 weeks, I was told that the order cannot been fulfilled. I used AmexExpress to put the order and initiated the dispute 5 weeks ago based on the customer service suggestion. Until today, the balance on my card is still not corrected as the dispute is pending investigation for 5 weeks! If you want to let a lot of money to disappear from your account and don't know when can it be back, try to buy something here. The dispute investigation got delayed again until Jan.07.2021 based on the information from Amex Platinum card. And they have time to reply my review but no response from their customer service in Whatsapp which is nice.
Response from Watch RapportNov 24, 2020
ATTENTION READERS: We are investigating this review! The name or information on this review cannot be found in our system. This alleged review or person who processed a transaction with us could be fraudulent. If in fact a legit chargeback was completed, it's because our company authorized it under very special circumstances. The same goes for any disputes or transaction reversals. Any legit transaction completed by the real and true cardholder has been processed appropriately and promptly. We cannot control the internal process or time frames with merchant processing company. As per the clear and explained terms of the agreed chargeback process, we have complied and done as instructed from our end. If in fact, this review is legitimate, please identify yourself with your full name and order number. Or, please contact us immediately. Thank you.
Long P.
Even though I had to cancel my order, but my experience working with David was very pleasant. I cancelled my order because the model I was looking for became available at an AD at my location. David assisted me in every way possible. From making sure my questions for the seller were answered to the refund process. Great assurance, exceptional service, definitely would recommend!
Christopher C.
Just like the other reviews, I have and had a sneaking suspicion I wasn't going to receive my watch which is why i used my american express card to buy. Bought a surprisingly under-priced and highly desirable rolex and waited about two weeks to receive an email that my order can't be processed. No surprise there, money was returned which is nice (also why i used my amex), but there's something up with this site. What kind of scam it is we don't know yet, but i have a feeling sooner than later it will come out. Be Careful out there guys
Response from Watch RapportSep 26, 2020
Hello. Thank you for your review. We can appreciate your review as well your concerns. Our primary objective is to protect our customers. We clearly indicated in the email we sent you why your order was canceled and refunded. Further more, we make it very clear on the site even more so in purchase warnings prior to adding the item to the cart and through the checkout process that we as Watch Rapport have limited control over the fulfillment and transaction process. You mentioned you received a refund, so we believe your review is more so a form defamation and way out of line calling us a scam. We at Watch Rapport invest a-lot of money and time into resources to assure a safe and secure transaction. We feel that you should be thanking us, for protecting you, rather than posting a negative review. We find it highly offensive and unprofessional to attack us in the manner you did. Please reconsider editing your review. We would highly appreciate it. Thank you.
Ana M.
I purchase a watch and totally in love with my item . The shipping was quicker that I expected The product arrived in nice packaging exactly as described... From now on my favorite site to go . Uncomplicated ,easy with super great products )) thank you !
Erik S.
I was very impressed with the response time, the answers given were honest and they did what they said they would do. I was leary about doing business online with a company that I didn't know anything about but they got on the phone with me and explained everything. I purchased a watch, sent the wire, and then needed to cancel it. They refunded my money within 24 hours and was very professional about it. I will definitely buy from them again.
LR
Although there watch wasn't able to be fulfilled by the seller, watch rapport did a great job of communication and quickly refunded my money. Will definitely use them again
Jenna
I bought a Patek 5711 and Rolex Submariner for my husband's 60th birthday. His 2 dream watches! It took about 15 days to get the watches. Long delivery time, but everything went very well.
