WatchMaxx.comReviews of watchmaxx.com

Awful customer service. I ordered a watch and decided to cancel the order. They never cancelled it and charged me return shipping and a restock fee.

DO NOT PURCHASE ANYTHING FROM WATCHMAXX, STAY AWAY FROM THEM! I purchased a watch from them and it was defective. They refused to send the warranty card that was supposed to be included. Instead, they assured me that they would take care of me in case it was needed for the same two years. I am not wearing this watch. This watch has already been sent to them a second time because they cannot repair it. Now, they have had it for seven weeks, and upon my numerous requests, they just updated me that they cannot repair it and will have to send it to the manufacturer. I guess if I hadn't requested it, nobody would move a finger. Communication is poor. You can email them and sometimes wait weeks for an answer. Now I have to wait another six to eight weeks for something unknown again because these guys are not going to check or update anything. So, I paid for a watch that I don't have. Soon it is going to be a year since I bought it, and I cannot enjoy it. Now I don't need it anymore.

I bought 2 watches from watchmaxx in the last 3 months, my 2nd watch which I got last week is not working properly from day one, the very next day after I received it I contacted their customer service people via email, I explained what was going on and took them a week to finally give me a resolution, telling me that they will NOT exchange my watch, even though they have a 30 day return policy, I was not asking for my money back but for an exchange! Well Cherry told me that management denied my request because I wore my watch, how will you find out if something is wrong if you do not wear it! I contacted them the very next day that I was not happy the way it was losing time! They lost a customer, I am a watch collector, and purchase 6 to 8 watches a year. Never buy from watchmaxx poor customer service, do not trust their own policies, they DO NOT HONOR THEM! SHAME ON YOU AND YOUR BUSINESS PRACTICE! Update: Some how I could not reply to the response to my post from watchMaxx: WatchMaxx FYI, before I contacted you when I got my watch, I contacted Tissot and this particular watch the tolerances are -5/+3 because this powermatic 80 has the Nivachron Balance Spring so -8 SPD is well outside the Tissot tolerances for this specific watch. You failed to uphold your policy. Regards PS: Tissot will adjust it for me; "THAT IS SERVICE" God bless you!

Received a beautiful new watch at very good price. While I had to contact customer support during window of expected delivery, I learned that WatchMaxx was still locating the watch. Shortly thereafter, I received notification that watch shipped. The trade-off is warranty. Tag Heuer store offers 5 yr guaranty vs only 2 yr WatchMaxx guaranty. Hope I have no issues.

Amazing value, price and customer support! Watch was delivered very quickly via their next-day shipping. After lots of research, they definitely have the best price on the market for most watches in stock.

The Tissot Seastar 2000 purchased is legit verified by the watch serial number with Tissot. Very nice watch fits good on an 8” wrist. Thanks

All good,my watches arrived so fast,thank you guys

I found a Ray-Ban Aviator on your site at an awesome price. I lost the previous one I had. It was a relief finding a replacement one at a discounted price on your site. Shipping was great.