WasserstromReviews of wasserstrom.com

My package took over 2 weeks to come in. Other than that everything was fine. Speed up the time it takes from the order being placed to the order leaving the warehouse and it would be much better.

I ordered a Thermometer probe on July 15, 2017 and on July 28, 2014 I have yet to receive the item. I called the company and they sent out one the very next day and I received it the very next day as promised. But was out for two weeks which is terrible for a restaurant. Was satisfied once they corrected the error and that I received the probe.

I needed a small part, and on first search, Wasserstrom was the only place I could find it. It was backordered, and weeks later still hadn't shipped. Wasserstrom customer service found it was in stock by then, apologized and shipped it for free. I later found the same part elsewhere for half the price, but by then I had what I needed so let it go.

I have used Wasserstrom many times for my restaurant. They almost always have what I am looking for, but not always at the best price. They carry our dinnerware, and I stock up in the spring before Mother's Day every year. Mid-April of this year I ordered 4 different pieces. Some of it arrived within a few weeks, and some took a few months, and none of it arrived in time for Mother's Day. My original order confirmation gave me ship dates, some of which were met by the shippers, some not. And not once did I receive a customer service email addressing this. The last bit of my order dribbled in around the first of July. Communication for me is key, and I do not think this is where Wasserstrom excels. However, when I have breakage, I email a picture of the broken pieces to customer service and I have a credit within days. That is a big plus! So that is why I give a mixed review.

Pro: Easy to navigate site, information shared in a comprehensive way and great selection. Con: item was delayed twice and no automatic update was provided. I contacted customer service and it seemed that the process they had to follow to check with a third party took one or two days to update me to the latest arrival estimate. I'll continue to shop at Wasserstrom but will keep in mind that estimated shipping dates are not necessarily reliable. Thank you

The staff has always offered outstanding customer service. However they ship items slower than any company I've ever dealt with. Items are often left out of order as well.

I've purchased several items from them but have never been able to get the tax returned even after following the steps indicated on their website. Only compliant I have with them.

I ordered plastered. They took several weeks to arrive. They were packaged poorly and two of the platters were broken. I asked for them to be replaced. They would not replace just 2.. I would have had to send al 24 back and they would have sent me 24 new ones...it was rediculous...I now have 22 platters when I wanted 24.....