WasserstromReviews of wasserstrom.com

The numbers of volume have to be placed NOT on the back of the tank, but nearby nipple-faucet. Numbers have to be coloured by any easy VISIBLE paint!

I discovered Wasserstrom through a tireless search on Google and Amazon.com to find a replacement lid for a hot coffee thermal pot. I was searching for the original black lid, and had no idea that Stanley had also made an orange lid. The orange lid was the only one available, but since our thermal pots are used for Decaf anyway, it was a pleasant surprise. Through my employer, the lid is not available - we would need to purchase an entirely new thermal pot just to get a lid, which is definitely cost-prohibitive. (As a sidenote, the whole thermal pot was priced lower through Wasserstrom than through our approved distributor.) Luckily, I was able to find the lid through Wasserstrom and ordered it right away. The product was pristine and well-shipped. The transaction was smooth. I would have given five stars, but for the fact that payment was not taken from my account until THE DAY OF expected arrival, so shipment was late. In spite of this, I will look to Wasserstrom from now on before I search other places for replacement parts!

Wasserstrom provided what I was looking for, at a good price, shipped promptly, with no issues. Thanks !

What I had to say --already said. Thank you! Yours Bpris Rowe

Due to a technical error on Wasserstrom.com, I actually received 2 orders - one I intended and a duplicate. The items I ordered were not as described/pictured and I'm now investigating getting a refund. Update: Customer service on this issue was awesome! They agreed to refund my money, responded quickly and were polite, apologetic and courteous. Definitely exceeded my expectations. +2 stars!

Product was just what I needed. Price was great; shipping was very high. Not pleased that the delivery person just tossed my purchase on my front porch with out any care to my purchase.

The plates were priced great and they we rec'd these on time. We did have 3 plates that were broken and I sent an email but the email was never answered. I called Customer Service and this was taken care of immediately.

Good overall experience ordering products from Wasserstrom. Great selection of products and anytime I have emailed customer service about a product, they respond in a timely manor. The only issue I have found is some of the items are not packaged properly and the boxes arrive to my house almost opened. I think they could do a better job of selecting boxes and padding the items being shipped to eliminate this.