Shan
First and last order from Wasserstrom
I ordered an item from Wasserstrom because they were the only place I could find that had it in stock. The price and shipping were higher than the competition, but I went with it because I didn't want to wait for the item to be restocked everywhere else. I ordered the item, but it took several weeks to arrive. Turns out Wasserstrom didn't have it in stock either, they just didn't acknowledge that on their website, during the ordering process, or on order follow up. I paid a lot more for the item than I could have, and still had the long wait. The item was exactly as expected when it arrived, no issues there.
Response from WasserstromAug 18, 2014
Shan We apologize that we were unable to fulfill your order in the time you expected and for any inconvenience we may have caused. We do our best to indicate the length of time it takes to ship our products. We also indicate on the order review and confirmation pages what quantities are shipping and what are on back order. In the future if you have any questions about the time it takes to fulfill your order or any challenges with your order please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or [email protected] Please let us know if there is anything else we can do to help you.