Wasatch Peaks Credit UnionWasatch Peaks Credit Union is the financial service provider Ogden residents trust. Our team handles checking, savings, loan applications, and more.
Wasatch Peaks Credit Union (wasatchpeaks.com) has 586 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Credit & Debt Services · Provo, Utah
Excellent
Credit & Debt Services · Salt Lake City, Utah
Excellent
Credit & Debt Services · Orem, Utah
Excellent
Credit & Debt Services · Sandy, Utah
Poor
586 approved reviews, newest moderated first
MICHAEL
Spoke with Darlene a couple times, very friendly and very helpful! Seng payment and initial paperwork for processing, payment was immediately posted and applied!
Response from Wasatch Peaks Credit UnionJul 28, 2022
Thank you for being a member of Wasatch Peaks! We appreciate your review.
JESSICA
I had an account with a different institution and there was fraudulent activity on it well they didn’t want to help me. I went to a couple other banks and nobody would even look at me. I finally tried wasatch peaks and it was the best decision ever. Very friendly staff
Response from Wasatch Peaks Credit UnionJul 28, 2022
Thank you for taking the time to review us and for your feedback! We appreciate your membership with Wasatch Peaks.
JAMIE
Ann Stewart: Indirect LO - I’ve never heard from her, ever. I’ve called multiple times, left VMs and emails. Coming from Mountain America CU as an employee and member, extremely disappointed in her and management should talk to her directly about her customer service, or lack thereof. Every time I’ve called in, I got a lovely lady who answered all my questions, and Landon Kimber was so helpful in setting up my auto payments for our new truck loan. I would of given a 1 star because of Ann, but Landon and the other lady brought it up to 3.
Christopher V.
Predatory fees and an unwillingness to refund for a first time offense. Please select anywhere but here. The manager made this call. Well done!
JACOB
Doing great work.
Response from Wasatch Peaks Credit UnionJul 28, 2022
Thank you for your review and thank you for being a member of Wasatch Peaks Credit Union!
Freda D.
Thank you for sending me this survey. I rated this survey a 4 because I had tried to get in touch with Ann Stewart whose business card was in the information sent to me, but she was not available and I have not heard back from her. I had faxed over the documents needed showing proof of insurance and I had to later email a copy of the papers to the insurance at wasatchpeaks.com. Holly, insurance clerk, that sent me the letter on May 15, 2022, requesting proof of insurance on the car, I tried emailing her and twice the response has been, she was out of the office, so I still do not know if the documents were received. It can get a little frustrating. Thank you and I appreciate your attention in this matter. Freda Diane Coltharp.
Charles F.
Jorge Pontoja, with whom I worked throughout the process was an exceptional representative of the benefits of being a member of a credit union. His friendliness and efficiency made me feel like I was important enough to receive his fullest attention.
KAYLA
It is not easy to make a payment online. I can’t find anywhere to do it.
Response from Wasatch Peaks Credit UnionJul 28, 2022
We appreciate you taking the time to provide us with your feedback so we can better serve our members! We’d love to speak with you more about this and see how we can help. Please email us with more information at [email protected].