Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

We recently refinanced an auto loan from one institution to Wasatch Peaks. Our other institution never received the payoff and we are currently going back and forth on payoff, late fees and credit reporting, since we are now currently over 30 days late on the previous loan. (and we have made a car payment on this new loan) New check has been issued, but the branch manager seems to have no idea how customer service works. Never have we received an apology AND we are the ones that have had to do ALL the leg work to rectify the situation. When asking the manager about how to fix the credit report?? Her answer "we dont do that here and I dont know what you need me to do since we have overnighted the payoff already" Really?? WOW! I really hope that this level of customer service is not going to be the "new normal". Very upsetting and disappointing. August 18, 2020 I am writing this to amend the above review. Although I had been, and continue to be, surprised and diappointed in the lack of professionalism by the branch manager we had dealt with, we have been very pleased and thankful for the 3 amazing professionals at your corporate branch. Jenny W, Heidi D, and Jen H were all very helpful and on top of everything to get this taken care of as quickly as possible. After all the research, phone calls and emails, learned it was not the Credit Union at fault and it was our other institution that had made a complete mess of everything. I am very thankful for all their help and diligence to get to the bottom of it. I have to say, even though this was a disaster that none of us will forget any time soon, they made it much easier. They have earned our trust again. Thanks!

Pat Taffs did an amazing job at processing our loan. She was creative and efficient, and I can honestly say that she saved our purchase of our dream property. She was fantastic!!!

They sent the debit card to the wrong address even after explicitly directing them to send the owners home address. Luckily sent it to me instead and I was able to redirect the card.

I have been with Weber CU and now Wasatch Peaks credit Union for many years and they have done a fine job. However, recently when I wanted to move money through Wasatch Peaks CU, I couldn't do it directly and had to end up using my account in AFCU. I was really disappointed with WPCU.

Seriously the best service I have ever had at any bank or credit union!

Nice people that make you feel like family!!

From the day I walked in there and applied for my Kia loan everybody has been awesome. The app works great, the people are great. I have to say this is one of the best credit unions, and the easiest credit unions that I've been with! Thank-you Wasatch peaks CU!

Wasatch Peaks has always been behind us, and has continued to do a wonderful job keeping me on track with my financial goals!