Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

Not even one star! It doesn't help to write to "support at wasatchpeaks....I have had this credit union for years now and I would switch in an instant of I weren't so lazy! These guys are horrific! I have called and written letters to managers and have never once had a response from anyone. There have been so many instances of ineptness, far too many to tell the whole story. Once, I informed them that I was going on vacation to Colorado, and since they had randomly just turned off my debit card before, I sent them a message to inform them of my travel plans. The Customer Service people will usually answer messages fairly quick (pre-covid, not so much now) and they didn't answer me, so I called and told them I would be out of town and to please NOT turn off my debit card because I purchase gas in Colorado. Fast forward to when we were checking into our hotel with my debit card. And it is declined. Over and over it is declined, and,mind you, it is after 5pm on a Friday. I was beyond mad. I called "customer service" and told them the problem and guess what she said? "Your card was flagged for fraud and turned off". Thank God I got to them in time because if I would have called any later, we would have been sleeping in our car the whole weekend. I complained to everyone at Wasatch Peaks about this AND MANY OTHER incidents, and not one person responded at all. No phone calls, no letters ,no emails. My advise is to stay far away.

The customer service with some of the member services employees is horrible. Perhaps, some training on how to treat Wasatch Peaks members with respect might help. Lorna, Heidi & Andrea are very rude.

Very happy! Jake Rhees was very helpful and courteous!!!

Its been great 🤩

My dad needed a decent vehicle, he asked my husband to help find him one. He lives down south, in order to do that he needed to come up here to us. We live in Clinton this is almost a 200 mile drive for him. He is older and not good with technology as most elderly people are. The auto dealership hooked us with Wasatch Peak Credit Union for financing. I made his payments always on time and paid over the amount due. His loan was paid off early! First of all they wanted him to pay interest on a loan that was paid off early! Second a year later he has NOT received the title for the vehicle! Blaming it on a mailing issue. He has a PO Box that has never changed. We have called several times. He has made special trips to try to resolve the matter. And still here we are. When he had me talk to the lady because he couldn't hear on the phone she was very rude! At this point I am not sure what to do now. We would just like the title for the vehicle that was paid for! Very disappointed with their service!

I love the service and how friendly everyone is

Alicia Brummell did an excellent job in getting the loan for my new truck. Received an approval within days. She is great!

Loan officer I dealt with was straightforward and honest I appreciated it you have earned a member for life.