Warranty Valet® Reviews | Read Customer Reviews of warrantyvalet.com

Warranty Valet® Reviews | Read Customer Reviews of warrantyvalet.com

Warranty Valet® reviews

98 approved reviews, newest moderated first

Sally L.
May 24, 2025
Absolutely rubbish
Absolutely rubbish, I repeatedly got asked for the same information about the repair needed on my washing machine, and told over and over again that they'd emailed the relevant company, and were waiting for their response. I've been in touch with my bank and they have blocked any further payments. I'm still waiting for this company to send me an email, confirming that they've also cancelled my subscription...
Response from Warranty Valet®May 26, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your feedback matters to us, and we’re committed to addressing your concerns. We understand how repeating information and experiencing delays can be frustrating. Please know that any information we requested was necessary to help move your claim forward with the manufacturer, and we have been actively communicating with the brand on your behalf. Regarding your subscription, it was promptly cancelled upon your request. You could have viewed the cancellation status by checking your dashboard under your profile. As you requested email confirmation, we have sent one. We completely understand how you feel, and we're here to support you. If you still need assistance, we’d be glad to help in any way we can.
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Aura S.
May 10, 2025
Pay a $29 membership to Repair $24 airfryer???
Are you serious? Paying a $29 membership to repair a $24 air fryer is ridiculous!!! Why pay for a warranty if in the end they send you to this company that in order for them to take your case you have to buy the membership that they tell you that you have to buy it for free for 14 days to start your case and that you can cancel it at any time but when you go to cancel it after 14 days they tell you that if you do it they will not continue with your case!!!! Stay away from this company that is useless and all they want is to steal your money!!!!
Response from Warranty Valet®May 12, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d like to clarify a few points to avoid any misunderstandings. Warranty Valet is not the manufacturer of your product, nor do we hold any authority over the product or the brand. We are an independent service that helps customers who find it difficult to file warranty claims on their own. We never require anyone to purchase a paid membership to start a claim. You were using our Free Trial plan, and at no point were you charged. As per your request, your trial plan was promptly canceled, and we ensured that no charges were applied. We have never forced our customers to choose our paid service. Our goal is always to be transparent and helpful, and we have successfully assisted many customers in resolving their warranty issues—sometimes even at no cost. We’re truly sorry that you feel this way, and we’d be happy to continue assisting you if you still need help. Please don’t hesitate to reach out—we’re here to support you.
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SMc
Apr 27, 2025
Cannot cancel subscription
Cannot cancel subscription I was referred to this company when I bought a pair of flip flops that broke after less than 1 month. Given the price, I expected to get immediate refund direct from the company (a supposedly reputable one). However I was referred to warranty valet instead. They got me the money back - but that was hardly onerous work given the price paid and the short product life. The reason for poor review is fact that I cannot cancel my subscription, I have emailed them now 5 times about it. They say it’s cancelled but when I try to remove my card details it tells me I’m still subscribed. I don’t recommend them !!
Response from Warranty Valet®Apr 28, 2025
Thank you for taking the time to leave us a review. We worked diligently on your claim and are pleased to have been able to assist you in securing a £47 refund as a voucher. We're disappointed to hear that our efforts were not reflected in your review, especially as we strive to provide a high level of service. Regarding your subscription cancellation, we can confirm that your request was received and has been processed successfully. We understand that issues with account management can be frustrating, and we apologize for any inconvenience caused. We’ll continue to focus on improving our services and make sure that any issues you raised are properly addressed moving forward. Your feedback helps us grow.
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kathy S.
Mar 14, 2025
BREZZY! Using this service made it much easier…
Using this service made it much easier to resolve and receive a new product. Communication was the very, very best with prompt responses and a favorable resolution.
Response from Warranty Valet®Mar 18, 2025
Thank you for your fantastic review, Kathy! We're thrilled to know that we could make your Earbuds warranty claim process effortless and worry-free. Your satisfaction is our top priority! If you ever need assistance again, please don’t hesitate to reach out.
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Emily
Mar 10, 2025
Very helpful, supportive and patient!
I cant explain how helpful, supportive and patient the valet team have been, especially during such a stressful time. I recently travelled interstate to Melbourne, and upon arriving had issues with my luggage bag. In a timely manner, the valet team accepted my claim and told me to take the bag into a service centre. Again, the team at the Mulgrave office (especially the reception girl and Matt the manager) were nothing but supportive and helpful. In a week, they had my luggage bag sorted so I could return home. If I could give a 10 star rating, I would. I am very grateful and appreciate of everything. Thank you!
Response from Warranty Valet®Mar 10, 2025
Thank you for your kind words and for sharing your experience! We understand how stressful travel issues can be, and we’re so glad our team could support you when you needed it most. It’s wonderful to hear that we could resolve your luggage issue quickly, allowing you to continue your journey with ease. Your appreciation truly means the world to us. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for being a valued customer!
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xia Y.
Jan 16, 2025
it is very helpful
it is very helpful, convenient, hassle free.
Response from Warranty Valet®Jan 16, 2025
Thank you for your feedback, Xia! Your satisfaction means so much to us. If you ever need further assistance in the future, feel free to reach out as we are here to help!
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Mick
Jan 15, 2025
Melissa was very helpful and easy to…
Melissa was very helpful and easy to deal with , recommend anytime
Response from Warranty Valet®Jan 16, 2025
Thank you for your wonderful feedback, Mick! We're delighted to hear that Melissa provided excellent support and made your experience smooth. Your recommendation is greatly appreciated!
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Shav
Jan 3, 2025
Highly Recommend!!
Melissa was great! She helped me through every step of the way replacing my juicer. Communication was easy and fast. I also received my replacement product really fast! I recommend warranty valet.
Response from Warranty Valet®Jan 4, 2025
Thank you for your kind words, Shavine! Your recommendation means a lot to us, and we're glad you're happy with your replacement. 😊 If you ever need assistance again, we're here to help!
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