Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Warranty Valet® (warrantyvalet.com) has 98 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
warrantyvalet.com
Website
warrantyvalet.com
Category
Legal Service Providers
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Warranty Valet provided timely help with a warranty claim. The product was replaced with no hassle. Very courteous and quick response time.
Response from Warranty Valet®Sep 11, 2026
Thank you so much for your kind review! We’re very glad to hear that you received timely support and that your warranty claim was resolved with a hassle-free replacement.
We truly appreciate your feedback about our courteous and quick response. Reviews like yours encourage our team to continue making the warranty process as smooth and stress-free as possible.
Thank you again for choosing us!
JB
John B.
Melissa was very courteous and helpful…
Melissa was very courteous and helpful and assisted me in every step of the claim, and even followed up with me afterwards to make sure I was happy with it. She was wonderful. I only wish that the online form did not let you leave it until you had completed the form because I had to go back in twice to complete things that I missed in. One of those times I had to start all over again, which was frustrating.
Response from Warranty Valet®Jul 31, 2026
Thank you for taking the time to share your experience and for your kind words about Melissa. We're delighted to hear that she was able to support you throughout your claim and follow up to ensure everything was resolved to your satisfaction.
We also appreciate your feedback about the online form. We're sorry to hear that having to restart the form was frustrating. Comments like yours are incredibly valuable, and we'll share them with our team as we continue working to improve the experience and make the process as smooth as possible.
Thank you again for choosing Warranty Valet. We truly appreciate your feedback and look forward to assisting you again whenever you need us.
MM
Melissa M.
0 stars
If I could give this company 0 stars, I would.
I mistakenly believed this company was associated with Under Armour because I was trying to contact Under Armour about an issue with a pair of shoes. I signed up for the free trial and submitted a claim, but later that same day I realized, after doing more research, that this company is not affiliated with Under Armour.
I created my account on May 18 and immediately attempted to remove my credit card information and cancel the free trial. The website stated that I would receive a response to my cancellation request within 24 hours, but I did not hear back until June 17. At that time, a representative named Melissa told me she would process my cancellation.
Despite that, my credit card was charged 39 days later, on June 25. As of July 1, I still have not received the refund I requested. Since the issue remains unresolved, I will be disputing the charge with my bank.
This experience has been extremely frustrating due to the delayed response, the failure to cancel my account as requested, and the unauthorized charge after I was told my cancellation would be processed.
Response from Warranty Valet®Jul 21, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that before your claim was submitted, we informed you that we are Warranty Valet. We proceeded with your warranty claim on your behalf, and the manufacturer ultimately determined that the shoes were not eligible for replacement and did not meet the requirements of their return policy.
Although we were unable to change the manufacturer's decision, we worked to advocate for you and were able to secure a $50 gift card as a goodwill gesture, despite the claim being denied.
We also understand your concerns regarding your subscription request. We strive to process all requests as quickly as possible, and we're sorry for the frustration caused by the delays.
We appreciate your feedback, as it helps us improve our service.
CR
Chris R.
Melissa did a great job of facilitating my claim
Melissa did a great job of collecting my information and filing my claim as well as keeping me informed during the process. within two weeks, my claim was resolved. Nice job!
Response from Warranty Valet®Jul 21, 2026
Thank you so much for your wonderful review! We're delighted to hear that Melissa kept you informed throughout the process and was able to assist with your claim from start to finish. It's great to know your claim was resolved within two weeks. We truly appreciate your kind words and your trust in Warranty Valet. If you ever need assistance again, we're always here to help!
EJ
Eugene J S.
I cancelled the warranty valet within…
I cancelled the warranty valet within the 30 day trial period. They still charged my Credit Card. I received no information about my defective Keurig Coffee maker warranty update. Received refund on credit card.
Response from Warranty Valet®Jun 14, 2026
Thank you for your feedback, and we apologize for the inconvenience. We understand your frustration regarding the charge and the lack of updates on your Keurig warranty claim. We're glad the refund has been successfully processed to your credit card. Your feedback helps us improve our service, and we appreciate you bringing this to our attention.
RR
Rayfield R.
Prompt and positive service through Warranty Valet
Melissa acted promptly to get our claim attention with Grohe. She kept updating us all through the process, and we had a very positive outcome. Grohe sent us a new kitchen faucet at no charge in just a couple of weeks. We are most grateful to have this service available free for the first month. We'll drop Warranty Valet since we have so few valid warranties anymore, but for new homeowners, it can be a real problem solver.
Response from Warranty Valet®Jun 14, 2026
Thank you for your wonderful review! We're glad Melissa was able to assist you promptly and keep you updated throughout the process. It's great to hear that Grohe provided a replacement faucet and that you had a positive outcome. We appreciate your kind words about our service and your support. If you ever need warranty assistance again, we're always here to help.
DO
DONALD
Exceptional employee..Melissa went above and beyond on her…
Melissa went above and beyond on her effort to assist me with a warranty issue. Polite, quick response, honest and thorough in her efforts and answers. Truly an impressive person.
Response from Warranty Valet®Jun 10, 2026
Thank you for your wonderful review! We're thrilled to hear that Melissa provided you with polite, honest, and thorough assistance. We'll be sure to share your kind words with her. Thank you for choosing Warranty Valet!
LF
Laurie F.
Warranty Claim
I thought I needed to use this service to get my warranty claim submitted with Kohler, which was definitely not the case. Probably my fault. The internet can be tricky. I did question the credit card requirement. The answer wasn’t clearly communicated. Overall, if you are looking for this kind of service/help, Melissa gets very good ratings for her customer service.
Response from Warranty Valet®May 23, 2026
Thank you for sharing your feedback.
We would like to clarify that, during the registration process, the reason for requesting card information was explained, including that it is required for verification purposes and to help prevent spam or invalid registrations. It was also clearly communicated that customers selecting the free trial option would not be charged during the trial period, and the registration was completed after your confirmation.
We understand that online services can sometimes feel confusing, and we appreciate your perspective.
We’re also very happy to hear your kind words about Melissa’s customer service. We will be sure to share your appreciation with her.
Thank you again for your feedback and for choosing Warranty Valet.
