Warranty Valet®Reviews of warrantyvalet.com

Response from Warranty Valet®Jul 21, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We would like to clarify that before your claim was submitted, we informed you that we are Warranty Valet. We proceeded with your warranty claim on your behalf, and the manufacturer ultimately determined that the shoes were not eligible for replacement and did not meet the requirements of their return policy. Although we were unable to change the manufacturer's decision, we worked to advocate for you and were able to secure a $50 gift card as a goodwill gesture, despite the claim being denied. We also understand your concerns regarding your subscription request. We strive to process all requests as quickly as possible, and we're sorry for the frustration caused by the delays. We appreciate your feedback, as it helps us improve our service.

Response from Warranty Valet®May 26, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your feedback matters to us, and we’re committed to addressing your concerns. We understand how repeating information and experiencing delays can be frustrating. Please know that any information we requested was necessary to help move your claim forward with the manufacturer, and we have been actively communicating with the brand on your behalf. Regarding your subscription, it was promptly cancelled upon your request. You could have viewed the cancellation status by checking your dashboard under your profile. As you requested email confirmation, we have sent one. We completely understand how you feel, and we're here to support you. If you still need assistance, we’d be glad to help in any way we can.

Response from Warranty Valet®May 12, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d like to clarify a few points to avoid any misunderstandings. Warranty Valet is not the manufacturer of your product, nor do we hold any authority over the product or the brand. We are an independent service that helps customers who find it difficult to file warranty claims on their own. We never require anyone to purchase a paid membership to start a claim. You were using our Free Trial plan, and at no point were you charged. As per your request, your trial plan was promptly canceled, and we ensured that no charges were applied. We have never forced our customers to choose our paid service. Our goal is always to be transparent and helpful, and we have successfully assisted many customers in resolving their warranty issues—sometimes even at no cost. We’re truly sorry that you feel this way, and we’d be happy to continue assisting you if you still need help. Please don’t hesitate to reach out—we’re here to support you.

Response from Warranty Valet®Apr 28, 2025

Thank you for taking the time to leave us a review. We worked diligently on your claim and are pleased to have been able to assist you in securing a £47 refund as a voucher. We're disappointed to hear that our efforts were not reflected in your review, especially as we strive to provide a high level of service. Regarding your subscription cancellation, we can confirm that your request was received and has been processed successfully. We understand that issues with account management can be frustrating, and we apologize for any inconvenience caused. We’ll continue to focus on improving our services and make sure that any issues you raised are properly addressed moving forward. Your feedback helps us grow.

Response from Warranty Valet®Oct 26, 2024

Hello Manuel, thank you for sharing your perspective. We understand that consumers can reach out to manufacturers directly for assistance, and we agree with you. Warranty Valet is built for those who may have limited time or need extra support navigating the claims process or facing complexities in their claim. Our goal is to provide convenience and peace of mind for our customers, not to replace direct manufacturer support. We’re happy to discuss any questions or concerns you have about our services.

Response from Warranty Valet®Sep 4, 2024

Hi Angel, I'm sorry to hear about your experience and understand your frustration. I would like to clarify that the fee is for our claim assistance as we take the burden of your warranty claim, and we are still working on your ticket. We initiated your claim with the manufacturer in July, and the delay is from the manufacturer's end. The warranty expiration email is an automatic email that triggers based on the date of purchase you entered in the product details.

Response from Warranty Valet®Apr 13, 2024

Hi Damion, I apologize for any confusion. This is a warranty management software which is based on user input. Since you have entered the purchase date as March 14th, 2023 and input the warranty period as 1 year, it shows as expired on March 14th, 2024. However, we explained to you and tried to claim your warranty with the manufacturer.

Response from Warranty Valet®Feb 5, 2024

Hi Tina, I genuinely regret the challenges you've encountered with your TV, and I understand your frustration. I want to clarify that we are not the manufacturer and not affiliated with ONN brand. We specialize in assisting our customers with warranty claims for various brands. It seems your claim was denied by the store where you made the purchase, as they handle the warranty for that specific brand. Nevertheless, we've made every effort to assist you in every possible way. Your feedback is incredibly valuable to us, and I want to assure you that we are here to help with any future warranty assistance you may need, regardless of the brand.