James
I would rate higher if I could
I would rate higher if I could! They were prompt, kind, and easy to work with. I had a special case where my Warranty registration didn't completely submit, essentially voiding the warranty. I didn't realize this until I went to submit a claim and was denied. I reached out, explaining the situation and included evidence to my claim (I was not asked to do this, but I figured it would help), and within just a couple of days I received a response saying that they would honor my claim under the circumstances and I could proceed with the repair. I had my phone repaired on a Friday evening, submitted the receipt late Friday night/early Saturday morning, and received my reimbursement for the repair in my bank account the following Wednesday afternoon!


