pat R.
Communication and Driver Issues
The overall coordination of drivers to get us to locations went smoothly. However, Wanderful never indicated that all trip tickets, information and general communications would be done via "whats app". Not being a whats app user led to stress in locating train tickets, drivers waiting in the wrong location and asking us to turn on "location" in the app, drivers that did not speak English. Many unmentioned additional costs as well, such as getting us to several locations, and being told we had to get ourselves home; $30 Euro cash in tolls requested we pay for ride to Seville. Why was this not included in our overall cost? Overall, too many days of stress dealing with whats app communication and non-english speaking drivers dropping us off at unknown locations.
Response from Wanderful Holidays LLCMay 9, 2026
Thank you for your honest and detailed feedback. We’re pleased to hear that the overall coordination of your journey and transfers generally went smoothly, although we truly regret that the communication process created stress during parts of your trip. All meeting instructions for drivers, guides, train tickets, and transfer details are provided within the travel vouchers and documentation shared before departure. In addition to this, our team proactively uses WhatsApp to provide real-time assistance throughout the journey, as calling international numbers while abroad can often become quite expensive for guests, while emails may not always allow for immediate support when quick resolutions are needed. We do understand, however, that for guests who are not regular WhatsApp users, this style of communication may feel unfamiliar, and your feedback is genuinely valuable as we continue refining how we set expectations before travel. Regarding the €30 toll charge mentioned for the Seville transfer, we have reviewed the real-time communication and are currently unable to identify a reference to this within the chat history. We would be more than happy to look into this further if you could kindly share the receipt or additional details, so we can better understand whether this related to an additional service or something that should have been included within the original arrangements. We will be glad to look into this personally if you send me the receipt on [email protected] We always strive for a full 5-star experience for our guests and continuously work towards enhancing every aspect of our customer journey. Feedback like yours plays an important role in helping us improve further for future travellers. Thank you once again for taking the time to share your experience. Best regards, Wendy