Walla SoundReviews of wallasound.com

NEVER received my order. Customer service assured me that they would send order out SOON. But USPS still shows "Label created- USPS waiting for item" Ordered 3 (yes, I'm kicking myself) on 11/03/2024. Emailed customer service 11/13/2024. STILL NOTHING. Have filed a complaint with PAYPAL. Will look into Better Business Bureau next. WHAT A SCAM

It does not work..I want my money back..60.00 dollars not worth it

Wow did I waste my money. I’m glad I didn’t take advantage of their “offer” of buying two. The sound is terrible. I would compare it to the sound you get from a blown out speaker. The flap that is supposed to protect the jacks in the back does not stay down which pretty much voids their claim on waterproof. I tried calling the customer service number but after 72hrs of ringing I hung up. I would strongly suggest to spend the money on a better quality speaker and to stay away from this one. Word to the wise do not look at reviews that say “sponsored”, they are bias.

I ordered a Walla speaker. It arrived without a charging cord. I wrote and they said this was an issue that happened during packing at the warehouse. They offered me a 10% off. I told him it was unacceptable that I needed this specific charging cord, but they acted as though they never received my response. They keep sending me emails trying to sell new items to me. Fortunately, I found out there’s a little link cord that I can use for charging, but it’s inconvenient since it’s only about 6 inches long. There was a problem both with the product received and with customer service. The speaker works adequately, which is why I’m giving it The two stars

I was looking for some quality blue tooth ear buds to treat myself to as a birthday gift. I am a musician and sound quality is a big deal for me. I ran across an article in which a "reviewer" posted his opinion on 'The Ten Best Wireless Buds and Earphones." He stated that out of all of these, when comparing price, sound quality, and ease of use that he rated the Walla Pro Buds as his #1 choice--giving them a rating above many other more well known manufacturers. Thus, I ordered these and found that they did give a good sound quality especially for the price. (I even ordered two of them to have one as a backup.) Fast forward 6 months later to have the problem of them not pairing and connecting with my iPhone. (As other customer reviews above have noted, this especially is pertinent to the right earbud. When I order these, the order form clearly stated that if there was an issue, Walla would covered for 2yrs with the right to replace them rather than giving a refund. That policy was fine with me, but when I called their customer service # 1-(856) 386-6959, I got a "customer service agent" named Sara who was VERY rude and who was dedicated to telling me they only guarantee their products for "30 days". Imagine that. What company is has so little belief in the quality of their product that they will only cover it for just 30 days. The Jeopardy answer would be, "who is Walla?" We tried to do some trouble shooting but she said the item needed to be replaced. (I tried to tell her what were the terms under which I had bought their product, but she hung up on me. I tried to trouble shoot on my own with no success, so thought I would call back and talk with another agent. I did this twice again only to discover that this number was dedicated to 'Sara' and that she worked from home. When I asked to be transferred to her supervisor, or to have someone from Corp call me, she hung up on me both times I made this request. Bottom line, "If you have money to burn, enjoy the act of being abused by a 'Customer Service' agent when your product fails, by all means, purchase the Walla Pro Earbuds. You won't be disappointed!"

I bought these ear buds in Sept .2024 It’s now the end of Oct. 2024 - the charger cord is falling apart. I contacted the company with supporting photos . The response I got was: Thanks for contacting Walla Sound Customer Support and I’m sorry to hear that your charger cord has begun to unravel. I understand how disappointing that can be. After looking into your order, I see it was placed on September 5. Unfortunately, we’re only able to process returns and exchanges within 30 days from the order date, so we wouldn’t be able to offer a replacement at this time. If the cord is no longer functioning, I recommend looking for a similar replacement to ensure your device stays charged and working properly. If you need anything, I am just an email away :) Best Regards, Manuel

DONT BUY ANYTHING FROM WALLA SOUND!! They won’t honor their product for any longer than 30 days!!!

Ordered ear buds after reading only reviews on their own site - big mistake. Read Trustpilot few days later and tried to stop order. No response from Customer Service to several communications. Ear Buds arrived and looked OK. Nicely boxed but the "Manual and Instruction" leaflets were as useful as a chocolate tea pot. The ear buds refuse to connect to any appliance via Bluetooth. Then tried email, phone and WhatsApp to report problem to Wallasound. No response. T&Cs state returns at customers expense - a joke as item is faulty. Have researched Internet but no UK contact detail. This company just takes your money and blanks any questions. Am now going to try and see if Visa will refund my money. DO NOT CONSIDER PURCHASING ANYTHING FROM THIS COMPANY.