Michelle B.
My bone conductor headphone arrived…
My bone conductor headphone arrived today, absolutely terrible sound & not loud enough. Ill try get my money back. DO NOT BUY

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Walla Sound (wallasound.com) has 96 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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96 approved reviews, newest moderated first
Michelle B.
My bone conductor headphone arrived today, absolutely terrible sound & not loud enough. Ill try get my money back. DO NOT BUY
Bob R.
I ordered a speaker 2 weeks ago and still nothing
Response from Walla SoundOct 8, 2026
Hi Bob, We’re sorry to hear that your speaker still hasn’t arrived after two weeks. We understand how frustrating it is to be left waiting for an order without receiving it. Please send us your order number so we can check the shipping status and look into what may be causing the delay. We’ll do our best to help get this resolved. Walla Sound Customer Support
Keith H.
The sound quality on these bone conduction headset is sub par, the other end of the line calls hear loads of crackling in the background. Very cheap made and sound like a baby rattle when moving around. And go figure, first 2 email replies from them asked for more details on my complaint then nadda. They are ghosting me. Do not support and do not buy.
Response from Walla SoundOct 8, 2026
Hi Keith, We’re sorry to hear about the issues you experienced with the bone-conduction headset, especially the poor sound quality, crackling during calls, and rattling noise. We’re also disappointed to hear that communication stopped after you provided additional details. You shouldn’t have been left without a response. We’d appreciate the opportunity to review your case and see what happened with your previous emails. Please send us your order number so we can locate your support history and have the appropriate team follow up. We sincerely apologize for the frustration and the lack of communication. Walla Sound Customer Support
Neal H.
This is a great product, and I would have given it five stars , but we had some fulfillment issues and it took weeks for me to receive the product. Had a hard time speaking to anybody regarding the expected delivery date. Awesome Sound.
Response from Walla SoundOct 8, 2026
Hi Neal, We’re sorry to hear about the delay with your order and, especially, that you’ve had a frustrating experience trying to get help from our customer service team. We understand how disappointing it is to wait more than two weeks without receiving your purchase. If the package appears to be lost in transit, we’d like the opportunity to look into the shipment and work toward a proper resolution. Please send us your order number so we can review the tracking and shipping history directly. We sincerely apologize that your experience has fallen short of what you expected and appreciate you bringing this to our attention. Walla Sound Customer Support
Walter B.
I needed to replace an old BOSE speaker and found Walla on line. I purchased the BOOM + speaker and its fantastic! The sound is very clear and can I can hear the sound throughout my home just from one speaker. Can't wait from my end of summer deck party & hear it outdoors!
Gloria P.
Lost the inner ear ring to help the pro fit correctly and couldn't get anyone to return my emails. Sent several messages to (holly) to no avail. So I payed for something that isn't worth it including the supposedly warranty that I paid extra for
lah
The product is not as advertised. I would not purchase from this company again. I went through the company instead of Amazon which then resulted in me having to pay for the return postage and more money for the same product because I did not want to be scammed. Earbuds would not stay in place, there was no solution. I received a response from them only after I submitted dispute to my credit card company. Their response was to return at my expense for a product that was not as advertised.
John K.
Agree with everyone else regarding my speaker. Cheap product that's not water resistant as advertised, bad customer service, awful warranty.