Michelle B.
My bone conductor headphone arrived…
My bone conductor headphone arrived today, absolutely terrible sound & not loud enough. Ill try get my money back. DO NOT BUY

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Walla Sound (wallasound.com) has 96 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Showing 81 reviews with 1 star · Clear filters
Michelle B.
My bone conductor headphone arrived today, absolutely terrible sound & not loud enough. Ill try get my money back. DO NOT BUY
Bob R.
I ordered a speaker 2 weeks ago and still nothing
Response from Walla SoundOct 8, 2026
Hi Bob, We’re sorry to hear that your speaker still hasn’t arrived after two weeks. We understand how frustrating it is to be left waiting for an order without receiving it. Please send us your order number so we can check the shipping status and look into what may be causing the delay. We’ll do our best to help get this resolved. Walla Sound Customer Support
Keith H.
The sound quality on these bone conduction headset is sub par, the other end of the line calls hear loads of crackling in the background. Very cheap made and sound like a baby rattle when moving around. And go figure, first 2 email replies from them asked for more details on my complaint then nadda. They are ghosting me. Do not support and do not buy.
Response from Walla SoundOct 8, 2026
Hi Keith, We’re sorry to hear about the issues you experienced with the bone-conduction headset, especially the poor sound quality, crackling during calls, and rattling noise. We’re also disappointed to hear that communication stopped after you provided additional details. You shouldn’t have been left without a response. We’d appreciate the opportunity to review your case and see what happened with your previous emails. Please send us your order number so we can locate your support history and have the appropriate team follow up. We sincerely apologize for the frustration and the lack of communication. Walla Sound Customer Support
Gloria P.
Lost the inner ear ring to help the pro fit correctly and couldn't get anyone to return my emails. Sent several messages to (holly) to no avail. So I payed for something that isn't worth it including the supposedly warranty that I paid extra for
lah
The product is not as advertised. I would not purchase from this company again. I went through the company instead of Amazon which then resulted in me having to pay for the return postage and more money for the same product because I did not want to be scammed. Earbuds would not stay in place, there was no solution. I received a response from them only after I submitted dispute to my credit card company. Their response was to return at my expense for a product that was not as advertised.
John K.
Agree with everyone else regarding my speaker. Cheap product that's not water resistant as advertised, bad customer service, awful warranty.
chris R.
Very disappointed! I thought this was the answer but the audio quality is ‘nice’, boring, lack any punch! Great I can use them with hearing aids but not the answer I had hoped!
Yi
I purchased the earbuds months ago, because of the design and the idea of awareness while being able to listen and the hook over the ear looked promising fir stability of fit. Other model earbuds make my ears sore and tender and I am unable to wear those. I gave these walla earbuds a good try for months and here is my experience: These earbuds are more annoying than useful to me. When running outside, having them at the highest volume is useless as the outside noise drowns out the earbuds. Very frustrating. The triple tap to control volume is a nuisance when walking and running as the sensitivity requires stopping my walk or run to use. I would only recommend these to use in the home when doing household chores. They have not been good for outside usage. I do not use them when I am gardening anymore because the traffic noise drowned out what I would be listening to. When working out in the gym, sweating resulted in these things constantly shifting causing frustration during lifts at the feel of the buds not staying in place. Each time in the gym I ended up taking them out so I can have a good workout. Earbuds should be a good companion for usage not an annoyingly frustrating experience that creates trouble. I have since gone back to overheads and searching for a better product. I will not buy from this product family in the future based on my experience. I suggest to keep shopping for other buds unless you like anger and frustration added to your workouts.
Response from Walla SoundJul 4, 2026
Hi Yi, Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that the earbuds did not meet your expectations. We understand how frustrating it must have been to experience low audio performance in noisy outdoor environments, shifting during workouts, and touch controls that were difficult to use while active. We designed these earbuds to provide comfort and situational awareness, but we recognize that they may not have delivered the experience you were hoping for. Your comments regarding volume, fit during exercise, and touch control responsiveness are incredibly valuable, and we'll be sure to share them with our product team as we continue improving our products. We appreciate you giving the earbuds an honest try over several months, and we're sorry they weren't the right fit for your needs. Thank you again for your candid feedback and for helping us improve. Wallasound Customer Support