Wag!Reviews of wagwalking.com

This company is NOT the company it was a year ago. If you ask a customer service rep why they will explain that it is "expansion". This is how it has changed: Early in the year, I called customer service because we were dog sitting for a friend and I wanted to get two dogs walked instead of one. I called customer service and a human picked up on the first ring and made the change to my walk request. I attempted to do the same in October. After spending 10 minutes on hold, a surly rep made the change and blamed the companies expansion for the wait time. Even after all that, the walker texted me to ask if he was supposed to take both dogs- he never got the message. However, for every subsequent walk since October, I have been charged for two dogs. I spent the morning texting with customer service because it is impossible to get through to talk to a person. They refunded the extra dog charge from multiple walks but was also unapologetic and again explained that company expansion was the reason for poor service. After wasting so much time trying to get refunded and clarifying that I only had one dog, I was charged for two dogs again today. I have been a loyal customer but Wag’s expansion is not my responsibility and I have no more patience for poor customer service. Fortunately, I have many options for dog walking in NYC. I am closing my account today.

We never even had the opportunity to use the dog walking service itself, as the brand new lockbox we received was faulty and our keys were locked inside. After calling a sales rep at Wag! I was told to break it open to retrieve my keys, then have a locksmith come out to remove it from the door and "we will reimburse you". After doing this I sent the copies of my receipt to customer service. From there a sales rep questioned my honesty in re-telling the situation, insinuating that the cost of the locksmith was too high (literally had a digital and hard copy emailed to them and they still questioned it). I absolutely hate having to fight to protect myself as a consumer in every industry out there, but on demand dog walking!? I hate having to leave reviews like this. I absolutely will not use them again, the customer service has been beyond awful. I hope they'll reimburse me for the faulty equipment sent. Beware!

My dog walker looked like a homeless person. Maybe Wag should consider implementing a dress code. Company issued T-shirts. Showing up on the first visit of a dog walk looking like you just rolled out of bed, didn’t wash your face wearing cloths that looked like dirty laundry is tacky. I know that dog walkers are contractors of Wag, but they represent Wag and their brand. I will not be using their services in the future because as a startup, they haven’t mastered the art of providing a great “customer experience”

Walker never showed up!! We had a meet and greet the week before so she could learn about my dogs medications. I was 2hrs out of town and got notified they could not locate her. I ended up having to drive back 2hrs that night.

We had Wag walk our dog and feed and water her while we were in Denver for Thanksgiving. We had (4) walks that were wayyyy late and one walker forget to feed her. Below are the missed walks 11/21: Scheduled 7pm walker arrived 8:28pm 11/22: Scheduled 7pm walker arrived 9:46pm 11/23: Scheduled 7pm walker arrived 8:40pm 11/24: Scheduled 9am walker arrived 12:18pm Walks were $20 each. I asked for a full refund for each of these walks as they were all nearly at least 1 hour and thirty minutes late (terrible for a dog who needs to pee) as well as a $20 refund for the miss feeding. What Wag gave me was $30 for the miss feeding and $5 for those late walks because the service was ultimately rendered. Tell that to my dog holding her pee in for 3 hours and 18 minutes on 11-24. Things happen but the late cancellations and poor customer service after have me NEVER using them again.

Another dog lost by Wag. This time in Brooklyn New York.

Incompetent company. I want to clarify that this is for wag walking... A pet walking app found on Google Play Store.. This is not the same as wag. Com which is an online pet Merchant Can't complete shipment of lock boxes. Claims issues are "isolated" Incident 1) mis-shipment a month ago or so. They didn't put my full address on the shipment of a lockbox so that one of their walkers could get into my house. Although my full address is on my profile in the app, one of their employees Brendan blamed it on me. Incident 2) provided Susannah (another one of their employees) correct shipping info 10 days ago (November 20th) No replacement shipment was ever done. Incident 3) shipment processed Monday by Brendan (4 days ago... November 27th) without full address Incident 4) another shipment done today that I didn't order (Thursday November 30th) and Brendan the point of contact for the shipping Department that handles the lock boxes says he has no idea who processed this order. I'm one customer. 400% error rate (which of course means horrible first contact resolution) is horrible. When I bring these issues up to Brendan his response was stating it was somehow my fault that they shipped to the wrong address even though it's in my profile and I gave it via text message to two more employees.. after that he actually blocked me.

So bad! I scheduled 2 walks/day for a week through the app and then called to verify that I successfully did so as the app user interface was so bad. They confirmed that I had 2 walks/day. After 3 days I see that no one is taking my dog so I call them and they say that it was not scheduled. Also, when trying to contact the walkers, 90% of the numbers were not valid, so contacting them was impossible.