Wag!Reviews of wagwalking.com

Horrible service! Didn’t show up in time window and in the meantime sent me multiple messages changing walkers. In the end I had to rush home to let my dog out.

If I could give no stars I would. My husband set up two walks for our dog on the same day as we were in an all day meeting. Our first walker did not show up on time so we called on our way out. After being on hold for a long time someone answered and said they would look into it. An hour and a half later they told us someone else would be coming by in about 20 minutes. Our meeting has now started and my husband receives 23 text messages within 15 minutes saying our walk had been cancelled because they couldn’t find someone. Already beyond annoyed, we just ask them to confirm our 4 o’clock walk and they say that’s all set. 345 rolls around and now our 4 o’clock walk has been cancelled. We receive text messages saying they are looking for someone else. We give it an hour and hear absolutely nothing. We had to come back home and cut our meeting early. Our pup was in his harness all day as we were told someone would be there at 7 for him. And did we get a phone call? No. A computer generated “we’re sorry” text message. Don’t use them if you need anyone reliable.

Walkers are often good peoole but customer service needs work. Great idea but needs a focus on customer service and overall consistancy

I could give less than one star I would they cancelled two of my walks one was a half hour before they were supposed to show up and my dogs were stuck in this house for 18 hours without going outside

Had issues with app where booking disappeared so I booked another walker. Booking reappeared and there is no way to self-service / cancel the other walker. Customer service was not very accomodating and was mainly focused on ensuring that we had one account per household vs. trying to mitigate/root cause the issue. Very hesitant to ever book another walk with Wag again.

if only I could give them negative stars. worthless company service. good luck trying to find a person to talk to,

I would rate 0 if I had the chance!! My 7 month old yorkie went on a 30 minute walk yesterday. Upon returning he started showing signs of distress. About an hour later he began vomitting and shaking I immediately rushed him to the closest pet hospital (30 minutes away) the vet then asked if reeses had been outside at all I told him he had a walk with a WAG walker. She said he digested either a mushroom or something toxic outside. I don’t understand how the sole responsibility of the wag walker is to walk and keep an eye on your dog! Now I am out $300 due to the carelessness of someone I trusted to walk my dog.

I never leave nasty notes like this, but I'm so appalled by the terrible service I received this morning. Twice in two weeks my scheduled walker has simply failed to show up. I've been the one to contact Wag when no ETA text comes through. Wag doesn't send an automated text about the missed walk until 30 minutes past the deadline, and then they try to find a replacement. Well, this morning, my 8AM time came and went. As of 9:25AM, still no replacement could be found. Meanwhile, I am texting customer service over and over, begging for answers, since I have no back up and it takes me 40 minutes to get home from work. So I have to be unprofessional and leave the office, my dog has an accident, and I miss hours of work dealing with this. I can't believe how unprofessional Wag and their walkers are. I texted Wag back that they can cancel the rest of my scheduled walks because I no longer trust the service, and no response at all. Next, I bet I'll get charged for this complete and utter nonsense.