Wag!Reviews of wagwalking.com

Their apps are dumb. Asking me twice (from iOS app and web app) for the reviews, and the pop up is blocking the screen. They follow you up with text messages. Every time, it seems to be a new receptionist, the context is not continuous; they don't seem to know what happens. Used it for the first time where they emailed me 5 free walks promo. Scheduled it and found it has my old address, contact them to update. They said I can reschedule via texting or online. I waited for their text replies, but na. I ended up with canceling online and got the message saying cuz it's within 24 hours, there will be a 10 dollar charge, but the support said I can reschedule via text, and then no follow up. I rescheduled online and texted them that I received the confirmation, all looked well. now they are charging me 10 dollars, they never credited it back. Basically, they seem fast at first when texting you (confirmations, saying you can contact them, they r happy to help, etc...), then their unprofessionalism kicks in, there's nothing, no follow-ups, no replies to your request. I left my walker all five stars, even though I'm not too happy with her arrived not on time (first time, it took her over one hour to find the place; after that, she's been like 15 min earlier or around the time. I prefer someone arrives on time, sharp) Other than that, she's good with my pup, and left cute notes and pictures.

Terrible. My first time getting a dog walker for my puppy at 6 months and I came back home and he was miserable. He didn't want to eat, drink water or play and actually acted like he was dead. I took him into the vet the next morning and it turns out the dog walker must have tugged him so hard that he got a disc slip in his neck. Took him weeks to recover and now it's resulting in other problems. Seriously would not recommend this app. They must be hiring just random young adults to look after your dog. I reached out to customer support and they have never followed up or showed any kind of concern. Never again.

The most unprofessional. I will never recommend you to any of my family or friends.

I got emails from Wag and decided to try them. I signed in on their site and tried to start the process. The site hung up and so I didn't complete my scheduling of a trial. But I then got emails saying I was signed-up and they were sending me a lock box. I got the lock box and it did not open with the combination supplied. When I go to their website and try to log-in, it recognizes my login but shows a page saying it is loading my information. I have tried logging in multiple times and it always shows that message and never completes. So their login to the website is a dead end. So, I downloaded the app and tried to update my profile information. and it finished the save, returning to the previous page and yet the information was never saved. I tried uploading a picture of my dog and the app showed the dogs picture inside the app page but it also is not there the next time I open the app so is never saved. I went to a booking link in an email they sent me and it took me to a page where the account menu took me to my account information. Remember that the login never completed so how was I getting to this account information? Serious security issues, right? So, from there I logout and then try the same link and, yes, it puts me right back where I can go to account and see my account information. So the logout function is ALSO broken. From that same page, I can select the Wag logo and it shows me a map displaying my address but the map shows that address in the wrong state -- despite the account information having my zip code. So, their map, which I assume shows you where your dog is being walked doesn't correctly use the profile information. I try the app and it fails too. When I try to book my first dog walk it offers me a scheduler for a meet and greet event. But that scheduler doesn't work and there's no way to select a date. So, their website doesn't work, their login function has a blatant security flaw, their app doesn't work and the lock box they sent me doesn't work. I would say this company is not really open for business yet.

I tried Wag once and will never again. I have (not saying this because shes my dog) a 2 year old therapy Staffordshire Terrier mix. Goes into hospitals etc. Even aggressive dogs do not go after her, I dont know what it is but all animals even love her. She also is wonderful with all people and other animals, I have stray feral cats in my house all the time and foster dogs. Wag walker NEVER walked her. He said she was growling and going to bite her, never even attempted to put leash on. I know this isnt the truth. I have had many people come in my house alone so this is false. She never barks even. She greets people with whole butt wagging and licking peoples hands. Logan was the dog walker in Philly. He should not be a walker or trained correctly which they are not. He either lied to me or to support because support told me he started the walk and came back and he told me he was afraid to put leash on. RIDICULOUS. I called around and since there was a key outside a neighbor came over whom has never been in my house and took her out without incident. I am livid over this. I am not even sure if he even came because the note I left was in same position and neighbors said they never saw him. If he did come he probably saw her at top of stairs and since she is a pitbull left without even attempted the correct way to when meeting a dog. I use to have a small dog walking company and this would of been unacceptable. BEWARE of using them if you actually want your dog walked and not to be lied to.

Let me start off by saying that I manage a private and professional dog walking business. We wanted to try out Wag to see if it would be beneficial. After doing the application process and being accepted they want to charge you $30 for becoming a walker. WHAT!!? Can you imagine?? That is the equivalent to us charging our new employees $30 for getting hired. Completely unprofessional and not genuine in any way. If it is for a background check than it is their responsibility to cover the cost. This applies to corporate business or other appa such as postmates. I do not support this type of business.

For a company that advertises same day walk, year round availability I was very disappointed when my dogs couldn't be walked Superbowl Sunday in a window frame from 11-5pm. I work long shifts and relied on this company. Will not use this company again. Customer service was a joke.

Terrible customer service. Just rude people, bad company. I am thankful that my dog walker decided to go pick up her kids instead of show up to walk my dog, because seeing how horribly this company is run assures me that I would never let one of their employees walk into my home or handle any of my pets. 0 stars.