Wag!Reviews of wagwalking.com

HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. I had a dog walker for over 6 months, spent close to $800 to have her dog sit my dog while I went on vacation. She trashed my home, did not walk my dog and stole clothing. WAG refused to refund me, until took it up with my credit card company. They also lose dogs all the time. If your dog is your child, DO NOT TRUST THEM. Only editing this because I cannot respond to their comment back to me. I deactivated my account (obviously) which is why it is unable to be located. No need to contact me or "resolve" my issues, they have been resolved, my credit card dealt with them and I will make sure everyone knows what horrible customer service this company is. Also, please dont read this review and think theyre okay because their customer service is bad- they are constantly losing dogs- just do a google search!

DO NOT USE WAG!!!! I can not stress enough how horrible this company is. I was booking walks 4-5 times a week, so I was using the app regularly and the same girl came everyday to walk my Samson. One day my wag walker texted me (post-walk) and said that when she arrived there was a spot of blood outside my apartment and a spot of blood on a towel inside. She mentioned that Samson was fine and that she was not sure where the blood came from but wanted to let me know she saw it. I figured it just a tiny spot of blood and mentioned that I might not have noticed it when I left for work that morning, so it could have happened earlier. She did not send me any photos so I had no way of knowing how much blood it was. I came home and saw bloody paw prints leading up to my door -- something so incredibly obvious that there was absolutely no way it had happened while I was home or before I left for work. When I went inside there was a towel soaked in blood sitting on top of Samson's crate and he was sitting inside bleeding everywhere! Samson's paw was cut open. We went to the vet and he had to be put on antibiotics (because the cut got infected after he was left bleeding all day), pain medicine, a sedative, and he had to get stitches. A week or so later Samson was still acting weird so I took him back to the vet (vet visits cost me $67 each time). Turns out he is currently anemic because he lost so much blood from the accident. He then had to be put on a daily iron supplement until his RBC count is back up to normal. I have sent wag photos of all of the evidence, and all of the vet visits. They continuously ignore me. I have reach out more times than I can count via email and phone. I have even copied the CEO/owner Jason Meltz on the emails and he has not said a word either. Initially they said "they were looking into it" because my walker is claiming it happened before she got there...complete lie. After they said they were "looking into it" I never heard from them again. I understand that this accident could have happened to anyone, including myself, when walking my dog. But it didn't. The main issue here is that the walker left my dog in a worse state than she found him. She left him there bleeding all day and his wound got infected and he lost so much blood the he is anemic. This is unacceptable. Wag's customer service is horrendous. Do not trust Wag or Wag walkers. DO NOT USE WAG. THIS IS YOUR WARNING.

I have had the worst expierence with Wag! that I am about to get a lawyer because the customer service is so shady and horrible. First off I have cameras everywhere inside and outside my house, Second my house is a smart house it tells you the activity of the garage when it is opened closed same with all doors. They continue to cut walks short and run their phones longer saying they have taking my dogs on full walks when they have not. They leave my garage door wide open on hour long walks so other people can just walk into my house. WORST of all I had a walker leave stuff on the ground and my two dogs ate it and I spent thousands of dollars taking them to the vet getting them care they needed after a walker hurt them. I asked customer service to fix this and they gave me a 10 dollar credit after everything I went through. By the way I have counted 17 walks have been cut short. 34 walks my house has been left with the garage open and two times the walker has hurt my two dogs and two cats in my house on camera. I thought I would try the high road and call customer service and 10 credit was a slap in the face. I will be going for actual help from lawyers now.

This company is incredibly horrible please please do not use they will never show up ! Three times they have canceled because they could not get a walker in my area! They even text me in the morning and offered me a free because last 2 times walker did not show! They offered me free walk because they had a walker in the area that day then they proceeded to cancel cause supposedly walker couldn't make it so apparently they didn't just screw me but also the people that scheduled the original walker three times this company sucks!

I couldn't even get a price until I had given them my credit card information. I called to deactivate my account because I think they charge way too much for a walk. I will be VERY upset if my card is charged.

I liked them at first then on one of my "report cards" there was a picture of a dog that ALMOST looked like my dog (thought it was her at first) and was in a home that was not mine. Walker said they had a 'slow walk around the block'. My dog does not walk slow. All of this clearly very concerning I left work early to make sure she was okay. Wag customer service was not sympathetic, didn't make it seem like they were gonna follow up with the guy and just said he would be "blocked" from my house. What does that even mean? You're gonna let him do this to other people too...? Awful.

HORRIBLE customer service. First, they say they do dog sitting but there is no where to find that? Under FAQ it tells you to use the walker tab and from there you can select dog sitting, NOT TRUE. So now I have a walk booked for the wrong time and I have reached out to customer service 5 times now to get help and cancel the walk with no answer. Will dispute this if/when it shows up on my credit card. DON'T use unless you want horrible service. Will never recommend.

I am huge animal lover and help to find lost dogs in the New York area. There have been too many cases of your walkers losing dogs! They either have run out of the house, slipped their collar, etc There was a dog you lost and was missing close to a month! You didn't help to find him and you had the nerve to offer the family a trip to Disney World! And now a case in Texas where the walkers wallet was found under the customers bed covers! I don't know how much screening you do to certify these walkers, but more has to done!!!!