Wag!Reviews of wagwalking.com

Had a few bad experiences and a lot of cancels/ no shows last minute. I don’t think they spend the time to hire the right people for the job. You can’t trust that you’re dog will get taken care of, so I would not recommend bothering with this service.

If I could I would give zero stars. Terrible customer service - no one answers the support line (I called a dozen times an no one ever answers, EVER). They don’t answer your txts. There is absolutely no way to fix any issues you have. My dog walker came late and ended the walk early - I booked a 60 min walk and she only walked them to 30 and I STILL got charged for 60 mins!!!! I didn’t want that same walker for my afternoon walk and so they finally rescheduled it with somebody else BUT they rescheduled it for 30 mins rather than my originally requested 60 min and they didn’t tell me they did that! I’m still trying to get a hold of customer support but no one is answering my calls, txts and emails! DONT USE THIS SERVICE! I’m going to try Rover and local services Instead.

You wrote a review for Wag 5 minutes ago 1.0 star rating 5/10/2018 Wish I could give them 0 stars. I filled out a form for a free walk. For weeks they texted me asking when I would like the service. I finally agreed. So today they were supposed to be at my house between 12 & 12:30pm. I get a text around 1pm saying oh gee we see your walker did not show up, then another text they cannot get a hold of my walker. Then at 2pm they tell me, sorry we are limited on walkers in your area. Really? why didn't you tell me that yesterday? Customer service number kept me on hold for 18 minutes, although they said my hold time was 4. Then I pressed 2 to have them call me back, guess who did not get a call..So basically I received 10 credits from them? What is that anyways? HORRIBLE service, look elsewhere. AND BTW, this is my first review ever of any company!

Don't even know where to begin, You would think after four years they would have a better system in place. First meet and greet walker cancels a few hours before. Free first walk??? I had to pay for my first walk. Second walk scheduled, I get a text the night before at 11:30 pm saying my walker has canceled, after I spent the entire week trying to figure out why i'm receiving texts that my walker requires a cover and is unable to continue walking my dogs. He he confirmed Tuesday, got another text Wednesday at 6pm. If I want a meet and greet with whoever is going to be entering my house. PLEASE DON'T send one kid and make him my preferred walker. At this rate I'll have someone new each time. You have irresponsible employees figure out a better method. I regret ever dealing with all this chaos

Unfortunately the customer service is EXTREMELY rude. I’ve been using Wag on demand for some time, and never had a problem. During one of my most recent requested walks, however, my dog received an injury. I contacted Wag support regarding his injury, and they appeared to be concerned. I took my dog to the vet, and ended up receiving a sizable bill. I followed up with Wag after my dog’s visit with the vet, and received no empathy but rather unwarranted attitude from one of the agents. The agent was extremely defensive of their walker, and became annoyed when I persisted with my doggy concern. I requested to speak with a manager, and the agent replied “that is not an option for you”. I continued to request to speak with management due to my concern, and every request I made was received with rudeness. Not once was empathy provided. After some persistence, the agent provided me with an email address to contact if I had any additional questions or remarks regarding my dog’s predicament. I sent an email to the provided address, requesting for management to follow up with me regarding my dog’s case. A few minutes later, I receive a telephone call from the same agent stating that I cannot speak to a manager and that she is the only one who is handling my query. Again, the agent provided no empathy and only attitude. During our conversation, the agent frequently stated “as I said to you before”, “like I said”, “I told you...”, etc. coupled with a highly derogatory tone. This lasted throughout our conversation. Unfortunately, my concern was not handled appropriately and was met with unwarranted attitude. (And a sizable vet bill due to their Wag walk). To top it off, when I voiced my dissatisfaction with the management of my dog’s situation, the agent replied that Wag may “no longer be the right company” for me or my pet. With this type of interaction, it leads me to believe that they do not care for the customer experience or your pet—but rather your money. Extremely disappointing.

Do not ever use this service if you need to count on them to show up. I was initially very enthusiastic about them and worked well. However, they are unreliable. I recently booked a walk 3 weeks in advance and they texted me an hour before that the walker canceled. I was at work and had no way to get home to let the poor dog out. This is the third time it happened and I'm done. When I called them (if you can get through) they admitted that they are only as reliable as the individual walkers and if they cancel they have no way to replace them. It is not a service for anyone who relies on them. It was a good concept, but their customer service is awful and they are unreliable. If you need 100% reliability, then this service is not for you. I would never recommend them again!!!!!!

I had been using a dog walker/sitter that I had met using wag for months, Ronni Rosenberg. Ronni left her number on my refrigerator so that I may set up more regular walks with her. I started texting her to ask her when she was available and then I would book my walks through wag. This all changed when I had tried to do that and Wag was telling me she wasnt available (despite Ronni having told me she was) and had booked me with another walker. I had to be on the phone with wag for over a half hour and sent several text messages to try to get the walk changed to the walker and then to finally cancel. When I was finally told the walk had been cancelled I told Ronni to go over and walk my dogs and I would venmo her payment because Wag kept saying you werent available at the designated time and wanted to give the walk to soneone else. Well I am soon receive an alert that says that my walk has started on the Wag app with the walker I told them to cancel. I had to call the police, and I told Ronni if she knew the other walker to tell him to return my dog because the police were on their way. The police show up and my dog had been returned, but my door was left open and needless to say unlocked. Wag had nothing to say in response to that besides the walkers are independent contractors. Needless to say that was the last time I ever used Wag to book. I continued using Ronni as she was/is still a highly recommended walker on Wag. Well my two dogs were boarding with her and apparently she had two other dogs board with her as well that Ronni had told me nothing about until my sweet 14 (almost 15 year old) beagle was attacked by one of the other dogs (which from what I understand from the vet it had to be a large dog by the bite mark pattern) and bit on her neck and ear. Ronni has refused to give myself or the vet any identifying information regarding the other dog to make sure that it is up to date on vaccines and to report to see if this dog has a history of biting other animals. I had what equaled out to over a $400 vet bill. Florida law states that the other party is responsible for all vet bills. Ronni has decided that since they were in her care she will take responsibility for it (I'm guessing the other dog owner had no clue her dogs were boarding with somebody else's as well); however this happened over 3 weeks ago and she has only paid $200 of it and I am about to enlist legal services. I spoke with wag to see if a dog named Lucy was in her recent profile and they said no, but since they know about the situation that they would remove her account with wag; however, wag has clearly not cared as Ronni Rosenberg is not onlyt still giving walks but is a features walker on their app. Now I will never use wag again and have recently switched my dogs over to using Rover. ..the rates are better anyways and I can actually select a walker/sitter as opposed it being randomly generated.

I have used this service for boarding one time. I dropped my dog off the maybe the nicest woman ever and got the cutest pictures my entire vacation. So I used WAG again. Huge mistake. To start I did boarding with him being picked up and dropped off. To start the girl just never showed up to get him. Pick up from 6-9 turned to a walker checking on him at 130. Then a boarder came to get him in reasonable time after the walk. He let me know he got him but no contact after that. No pictures in app like promised. No progress report. I texted him and got 1 reply 8 hours later that he was doing well. My dog was supposed to be dropped off 9-12 Sunday. I got home at 1 to no dog. Boarder did not answer 3 calls. Wag customer service didn’t answer for 30 min. Finally I found an emergency line. Whoever answered was great. Got a walker to the guys house and got my dog brought home for me. The whole experience was a nightmare and added a ton of stress to what was supposed to be a trip to get away from that. Don’t use them for boarding. Seems like it’s run by children who can’t handle responsibility. On top off all there mistakes I was charged full price lol for my dog to scratch my door because he had to pee so badly