Wag!Reviews of wagwalking.com

How do I leave a 0 review? This service has without a doubt gotten worse and worse over the years, AND they're stealing money from you. That's right- becoming a higher priced service than just hiring a dog walker to work for you WHO ACTUALLY HAS EXPERIENCE, and replacing them with someone who doesn't have the experience. I actually applied to be a walker (and got it, easily because I have experience), but they ask you multiple questions that you can google online to complete the assessment. When you go to the open house they have (in a park), they make you sit on the ground with 30 other people who also got approved to walk... These do these orientations multiple times a month which means they are consistently bringing on walkers without actually learning more about the walker. The walker does have to pass a background test, however doesn't have a real interview or place to express their experience. I was not really interviewed but answered a few questions on the phone prior. When I met in person, they added me to the app and I was ready to go. Back in February, a dog walker was improperly walking my dogs. A leash cannot extend more than few ft. by Los Angeles rules and maybe other areas. My dog walker allowed the dogs to extend as far as they wanted without a lock, to which my Jack Russell jumped on an older woman. BEFORE the walk even happened I reached out to my walker to note that Jack Russells can sometimes be aggressive towards strangers and that my dog was one of them. I strictly told him to walk her on a tight leash right by his side BEFORE this walk even happened. Later my dog was accused of biting this woman which started a lawsuit, attempt to get me kicked out of my apartment and phone call to animal services, of which costed me a hefty penny to fix. This was back in FEBRUARY! I immediately deleted the app, and must say I had been a committed customer for over 4 years when the app first started, and talked directly to Jason who assured me the walk would be taken care of. I submitted all of the legal documents presented to me and ultimately got charged $9 for the walk even when he said it was free. NOW in July am getting charged $25 for the walk that ultimately destroyed my dogs lives. After the app being deleted for such a long time I never expected them to still be ABLE to process my information for something I was informed would be FREE due to the stress and complications I went through. So not only did I get charged $9 for a walk that should have been free, but $25 IN ADDITION!!!! When I presented this to Wag Finance, they refused to communicate via phone and persisted to communicate through text which all of their staff receive. Originally I was told the charges were from that walk, now I am being told the charges are unrelated, BUT they don't know what for. STEALING MONEY!!!!! DO NOT LINK YOUR CARD!!!!! BAD COMPANY!!!! THIS COMPANY SHOULD BE REVIEWED BY THE BBB.

If I had the option I would not give any stars. Customer service is absolutely horrible. I had someone stay at my apartment with my pet for a week. I was promised daily pictures and I got pictures on 2 days. The sitter fed my pet food outside of their diet without asking so I came home to puke and diarrhea everywhere. The Walker did not leave my keys for me so when I got home at 10:30 at night I was locked out. We had communicated that morning about leaving the keys at noon. When I got home I could not get ahold of the sitter or customer service. I had to pay $80 to get into my apartment and then the sitter showed up with the keys at 11:30 at night with no warning, no apology and no recognition of what had happened. It took 5 days to have a conversation with customer service. I sent an invoice over email to get a refund and it's been 2.5 weeks and I have not heard anything or received my refund for the lockout fee. I will never use this service again and I would absolutely never recommend it to anyone.

I usually do not post complaints but, I had free dog walks with Wag dog walking service. I would never recommend! Terrible communication. Walker did not show up. 30 minutes after appointment I tried to call. I waited on hold for 11 minutes then told phones are too busy leave a message. Another Walker showed up later to walk the dog but, it was way too hot in the day by then. When someone finally called me back they had nothing they could say.

I signed up for the service, they offered first walk free. I scheduled a walk for my dog at 9:00 am. However, I received a text message from Wag! stating that a walker would be at our house at 9:00 pm! I have been trying to contact these people all day. When I call their customer support number, I'm on hold for a very, very long time. So long, in fact, I had to hang up because I had to get back to work. I tried sending these people a text message but I received no reply. All their messages are automated. There is no real human behind the messages. I will never use this service. If I can't contact a company and get a human to talk to, I won't do business with them, period.

I was going to be away for a weekend and had been entertaining the idea of trying out a dog walking service, so I asked a friend of mine if she had ever tried Wag! and she had used it a couple of times, so she sent me a link from her account which gave me three free walks. I was super excited to try the service out! I scheduled a daily walk throughout the weekend and was so excited after I got my dog's little report card at the end of the first walk. I loved that I could see where they were walking using the GPS tracker and I also enjoyed knowing whether or not she used the bathroom on the walk. I made sure to text my friend and tell her how much I was enjoying the service so far. After my second walk was over, I noticed my credit card was charged. When I had been booking the walks in the first place, my app showed both the 30-min. AND 60-min. walks were free based on the link my friend sent me, so I scheduled a 60-min. walk for the second one. I reached out via text, phone, e-mail to Wag! about the confusion and finally was able to get through to someone over the phone. I explained I wanted to be refunded the $30 charge but in actuality he just put a $30 credit on my account which is not what I wanted. I woke up on the third (and final) day of walks and see that another walk was booked for the same time I had originally scheduled (it was booked at 6:17 AM and I was sleeping at this time). When I cancelled it, I was charged a $10 cancellation fee because the walk was less than 24 hours away. Again, I tried calling someone and they directed me to the finance department which is only able to be reached via e-mail (convenient). I finally heard back from the finance department. She was not apologetic or trying to make me, as the client, feel better. Instead, she just said the free walks only applied to 30-min. walks. It wasn't until I e-mailed her a screenshot of what I saw on my app that she agreed to refund me the $30. I then made sure to ask her if she would also be able to refund me for the $10 cancellation fee. She agreed. I woke up this morning and saw both refunds had posted to my credit card and I feel liberated from this mess of back-and-forth, false advertising, etc. Although my friend did not have any experiences like this, I am not sure how I got to be so lucky to have multiple issues in the short span of a weekend. I look forward to deleting my account with Wag! right after I submit this review. The cherry on top: I got back home Sunday night and my dog smelled like sh**. Her pink harness definitely had poop on it and I could smell it all over her as well. Which professional dog walker let my dog roll around in literal crap?

Terrible Incompetent Company. Wow are they bad. Booked me for a recurring walk that I never accepted, stored my credit card that I didn't agree to, and wont let me cancel or remove the card. Beyond terrible customer service as well. Would never recommend. Rover is far superior. Wag is a scam!

I had 7 walks scheduled over two days while I was away. Nearly all of them changed walkers or ended up no shows that wag noticed 2 hours later that had not completed. With the 2 hour time difference I’m currently in this is extremely frustrating. Walks that had been scheduled now need to be moved back or to another date when a walk isn’t needed because their employees do not have any consequences for not showing up for their walks that they signed up for. This is not accceotable. They also need to incentivize ASAP walkers to immediately rectify the situation. I can see my pup crying on camera and this happens all to often. I will not be using this service again. They must fix some major issues before I’d ever get another walk from them. The service is so unreliable when you really need it. Also a response like ‘we apologize but we do t have any walkers in your area at that time’ is not acceptable! Incentivize and get a walker out there!

Hired a walker to take my 1 year old lab out to pee in the middle of the day while I was at work. Once the walk started I noticed that I was never notified she peed (even after 15 minutes) so I contacted the walker directly to see what was going on. She said she was having trouble getting Penny outside so I gave her some suggestions. I made it very clear multiple times that she has to pee before going back in to play (it's the main reason I pay for a walker). No more texts from the walker. Walk ends and I get my report saying she couldn't get her outside to pee....So I immediately text and call Wag customer service to get a new walker and cancel my other scheduled walk with this walker the next day. No response for over an hour so I make other emergency arrangements to get someone to get my suffering dog out to pee. Then when I try to cancel my next walk because of the abysmal customer service, I find that it charges me $10 to cancel! So now I want my $10 back for cancelling the terrible walking and the money back for the walk I never got. 24 hours later, and still no response from Wag. Also for background. My pup was great at being outside until I used Wag several months ago for the first time and for some reason she became terrified of loud noises and being outside almost overnight. So I switched to Rover. Only used Wag this week because my regular Rover walker is on vacation. Shame on me for giving them a second chance