Wag!Reviews of wagwalking.com

You used Olivia Munn in a commercial for your business... That is a testament to how poorly this company is run. Terrible business, very poor management / vision, overall very bad experience.

My WAG experience- A NIGHTMARE! WAG is a horrible company, when it comes to customer service!!! My walker was awesome. My dog & I loved her, but the customer service people are worthless. It would be better for wag to not answer customer service lines, they are THE WORST! I was charged for my supposedly "free" first walk. A 20 minute walk, that has since caused hours and hours of grief! I clicked on the link WAG sent to me to track my dog's walk. The link took me to the app. Apparently, logging in to the app with my FB account caused it to create a duplicate account. The duplicate account made it impossible for me to track the walk, or pay my walker a tip. (I didn't have cash to tip, so was trying to put it on my card) I spent over 4 hours, between text messages and phone calls, trying to get my account straightened out. They never got the problem fixed. WAG has ZERO internal communication!!! I had multiple people calling me texting me asking me the same questions over and over, because each person I talked to or texted with had NO IDEA what the previous customer service person said. Multiple customer service people assured me the problem was fixed. But, then I'd check, and it wasn't. I finally asked them to just cancel both accounts, since they couldn't seem to delete one or merge them. I also told them to keep the money for the advertised FREE FIRST WALK. (Instead of a refund they offered credits toward my next walk). You'd think that would be it. Done. No more WAG... NOPE! A week later, the day my dog was originally scheduled weekly walks, I get a text saying my walker will be here by 6 pm. I called them again and explain that I cancelled my entire account and would not do business with them anymore, so PLEASE CANCEL MY ACCOUNT. That WAG person would apologize, and promise they would take care of that... bla bla bla. A few minutes later I'd get another text, saying the walker I scheduled was no longer available, so they were sending another walker. This went on over and over and over from about 3pm to just before 9pm. Then a walker texted me for better directions to my house. I apologized to her and explained that I tried over and over to cancel. She contacted Wag and let them know. After she contacted them, I got a text from customer service apologizing for the "mixup" trying to schedule another walk. I HOPE they finally got the message... I'm extremely doubtful! I guess I'll know this Wednesday, when I do or don't get texts about my walker. BOTTOM LINE... WAG SUCKS for customers and their walkers! WAG is not worth the trouble!!!

I have tried for two and a half weeks to prebooked walks. Nearly five reps for the company have insisted that the walks have been canceled. However, I received a text from a walker that knows me saying they have not been canceled. The company has stopped responding through their text support number and won't return my email and I still have nearly six weeks of walks booked!!!!!! This is absolutely unacceptable. I will be notifying the proper watch dog groups and my bank to block their charges. Do NOT use their service.

Beware of making any purchase of Wag credits. I made a one-time purchase of Wag credits to try out the app. I was extremely dissatisfied with the service. The walker did not show up at all and no one told me that she would not be walking my dog. A replacement walker was not found to replace her until hours later. I had to spend hours on the phone with Wag to resolve various issues. Ultimately, I did not want to keep using the service, but I found out that Wag approved an automatic renewed purchase of Wag credits. It is automatically turned on for all customers, though it is not disclosed. I made a complaint and requested a refund, but despite making a promise that I would be refunded, I have not heard back for weeks. I keep contacting Wag only for them to assure me that my refund would be processed as soon as possible. The company employee unfair and deceptive business practices!

Horrible customer service! They never answer the phone. You’re placing your dogs and your home is someone’s hands and they don’t have customer service to answer your call! Do not trust them!

This is totally unexceptionable.. I had a Walk scheduled for today and they canceled on me 30 minutes after the walk Was scheduled to take place. I had to leave work to come home and make sure my dog was OK because she had been waiting to use the bathroom. I will never use this company again.

Update: No, still not resolved despite your canned response! It is almost impossible to reach a real live customer service person to talk to on this app. My walker cancelled at the last minute, said she called Wag to let them know. Long story short, they never booked anyone to go to my house after she cancelled. When I called them I kept getting "all our operators are busy..." When I finally talked to someone a couple hours later (I left a message they called back) the peson kept repeating the same script to me, "your walk is scheduled for 2:30..." IT WAS 4:00pm! They outsource their customer service to the Philippines and while I'm sure there are competent services over there, this is not one of them. I talked to 6 people over two days, not one of them followed through with what they said they were going to do. They ended up sending someone to my house 3 hours after the scheduled walk, telling me that she was just running late--A LIE-because the new dog walker said they contacted her 5 min. ago to do an emergency walk. She ended up just letting him in the backyard and LEFT THE DOOR UNLOCKED and a bag of poop in my hallway. When I called them again and asked to speak to a supervisor, they were conveniently all in a meeting (something I'm sure was in their script because I asked twice for a supervisor on two different calls 4 hours apart and they were in a meeting then too) I had a walk scheduled for the next day, instead of crediting me for the walk and choosing a new dog walker, THEY CANCELLED the walk altogether. When I called customer service for the 6 time in 2 days, the guy booked two walks on the same day!! Beyond incompetent. No credit was given to my account after promises to compensate me for the issues. DO NOT TRUST THIS SERVICE! You will never get good customer service from them. And reading these reviews, it seems I'm not the only one who thinks so.

I used to use Wag, but then moved to a city that is no longer serviced. I forgot about the app, and never cancelled my account. Three days ago on August 6, 2018, Wag stole $830 from my checking account. I have no idea why and after several emails and calls, they have refused to contact me about the issue, why it happened, or how it can be resolved. Do NOT trust Wag with your money or your pet. They do not care about people or their animals. Their customer service is less than useless. I have had plenty of issues with the way Wag walkers take care of my dog (I once had a walker leave my dog in the backyard after a walk despite the fact that the walker had a key with no shelter or water, in a yard she could easily escape from, once I got a notification that a walker had cancelled 45 MINUTES AFTER my walk was scheduled, it goes on and on) But this takes the cake. Wag is a scam, and I'm preparing to take legal action against them. Do some research, you'll find that they are already in trouble as it is for causing harm, death, and loss to many dogs already. Again -- do not trust Wag with your dog or your money. UPDATE: Although "Kelly" has assured me I've been refunded, I have not been refunded a full week later. I also have not been contacted by anyone, despite the fact that I have continued calling and emailing. Absurd.