Wag!Reviews of wagwalking.com

Extremely terrible customer service. I sent an email with an issue and it took 15 days to hear back. A walker completely ignored one of my dogs and only walked the other (ever though my profile lists multiple dogs) and customer service couldn’t offer anything but to block that walker from the future. This is not the first walker they’ve had to block because of the walker not doing the job I’ve paid for. The customer service reps don’t seem to care that the customer is unhappy at all. I’d highly recommend anyone use a different walking service. These people don’t care about their customers and clearly don’t care if a dog has been neglected by one of their walkers.

Hi All, Wag's customer service is nonexistent. A customer send in email inquiry, an automated email acknowledges receipt and then in to a black whole and no follow-up. Think about this you have Wag walkers accessing your home, taking your dog our and when you have questions about the service, background checks on the walkers and the insurance not a single word of explanation. Do they really do the background checks? Does Wag really have insurance that cover the Wag Walkers? Beware!

I wish I didn’t have to give them a star at all. To make a long story short, the girl that was hired to watch our house and dogs while we were gone, was a felon and let random people into our house while we were in Mexico. I had to call the police to have them removed, and then emergency board my dogs. On top of that, they stole (WAG) $200 from my bank account after being told to remove my bank account information from their computers. They refuse to give me back the $200. Stay away from this company!!

My dog walker is 45 minutes late and when I contacted customer service they couldn’t contact the walker, just offered a $5 credit for a future walk. $5 doesn’t seem to be a fair credit and I don’t know if I want to use the service again.

First time, walker used my WAG lock box code on a neighbor’s door (we have similar addresses) and it worked. He entered her house, she later called the police, and a detective knocked on my door at 11pm to ask about what happened and asked for the dog walker’s info. Second time my dog comes back with NO TAGS... walker probably moved the leash from the harness and over to the tag ring on the collar and they all fell off - walker denies knowing anything. I couldn’t even follow where my dog was because the GPS was not working and the “route” looked like a 3 year old’s scribble across the screen. (I took a screen shot but can’t attach it here). Two times with sketchy experiences: never again.

The customer service is the worst. It took me three months to cancel my account. I kept getting texts telling me a walker was coming to my house after I canceled the service. The walkers were nice but the company is horrible to work with. I would not recommend to anyone.

Do not trust the employees!!! Our Walker clocked in that she walked our dogs. Instead she spent the time on our front lawn flirting with her boyfriend. She never got our dogs out of the house. It was caught on surveillance video. If we did not have surveillance video, we wouldnt of known about this! I sent proof to the WAG company and they still have the Walker employed. I cant believe they allow employees like this to work for them! They offered me 50 dollar credit to keep my youth shut. I did not accept the terms. I will never trust anyone they have employed to come to my house again!

We reserved a wag sitter to take care of our 2 dogs while we, and all our friends, have our out of town wedding. We reserved weeks ahead of time. After we left our home to travel to our wedding venue, we were given word that our wag sitter had to cancel and no one was available to fill in. When we tried to complain and escalate the situation further, we were told that a supervisor would call back sometime the next day. We made it very clear that this was an emergency and we need someone to help us. And the same script was given over and over that someone would reach out to us tomorrow, not able to give any type of time frame or if any resolution would be met. I will never use wag again. I strongly urge you not to as well. Because of Wag, our fun/carefree weekend has turned into nothing But worry and a headache.