Wag!Reviews of wagwalking.com

I arranged my Wag on Thursday afternoon with a walker for 8:00am on Friday morning. I received a text at 7:40am saying the walker’s ETA was 8:31am. Okay, fine. Then I got a second text at 8:10am saying the ETA was 8:56am - a very specific time, I noticed! Very frustrating, but what can I do - better than nothing. Then at 8:19am, I received a text saying the walker canceled. This was as I was putting on my 2.5 year old son’s coat to take him to school that starts at 8:30am. My husband was still in the apartment with the two dogs - but taking care of our 2 month old baby who has a bad cold. We were left with the option of waiting for a new walker to get assigned or take our sick daughter into the cold to walk the dogs. If Wag can’t handle holding the confirmed reservations, what good is it? It created more of a problem for me than if I never thought to use Wag in the first place. I arranged the walk so that I didn’t have to wake up at 5:30am to walk the dogs. But if I knew was would cancel (and cancel 19 minutes after the ORIGINALLY CONFIRMED time), I would have just risen early and walked the dogs. I pay services to find me convenient solutions - and yet Wag actually turned what would have been an inconvenience for me into an actually real life problem. What good is that? Going forward I am deleting this app and never thinking about Wag’s existence again.

Terrible customer service, both verbally and by email/text. Requests made never get done. I’m as careful and thorough as a customer can be, and still, request is not done. Darlene

Your customer service is horrible!!! I have had great experience with the walkers Especially Samantha, she is the absolute best... Y

I am a wag walker.... or was. The thing is, I’m not sure if I am or not right now. I’ve always had five star reviews. Been working there since April. Loved my job. Put my whole heart into it. One day I got an email that I was suspended. My account was frozen. They never gave me a reason or called me. I have called over and over, and customer service says they can’t help you. So you’re income with them is not stable or anything you can count on. Why bother getting attached to these animals, when you may never see them again. My regular clients are upset, and me too! But still no reason given to me or them. I can’t even fathom what I did to deserve this. Update in response to reply: I have contacted wag support via email for the last three times about ten to twelve times a day with no response.

Dishonest promotions program. Does not explain that a week equals 3 days. Does not say that you are not allowed to stack promotions. Emailing with personnel in promotions department only results in the reply of “We do not give refunds.” I was billed an extra $180 due to their lack of offering an explanation about their promotion policies. So much for truth in advertising.

I can't believe this company even exists How can they continue as an ongoing business? There is no way to review walkers who no-show/no-call you... so you have no idea which ones will show up. On Android phones, you can't schedule walks on the half-hour... only on the hour!?!? Costumer service is essentially non-existent, as the representatives have no fundamental grasp of the English language. They continually make mistakes and can't even understand simple sentences. It's really, truly baffling to me how people use this service outside of ad hoc in the afternoons. Good luck trying to get anyone to show up in the early morning on a regular basis....

I hired A walker named Jake to walk my dogs only to discover that my house has been robbed when I got Back. I would Never recommend anyone to use this app. It isn’t safe to give stranger the keys to your house. Even if they have a verified background check.

Customer service is awful. Wag kept messing up my schedule and over charging me. Way to complicated to keep up with. I just hired a local dog walker.