Wag!Reviews of wagwalking.com

Hello Everyone interested in the WagWalking community, I have had an unsatisfactory experience with this company. I am uncertain if this is a common or rare experience. Upon applying to become a dog walker and reaching out when uncertain about my profile status and how to book gigs, I was offered support on how to book walkers for my dog. Now, that may seem confusing, but was my experience. I was uncertain how to begin booking gigs once the website said my profile was 100% complete. However, when reaching out via the WagWalking website, app, and Wag concierge Alex (multiple times), I have only received information as if I were a dog owner looking for a dog walker to book walks for my dog. I do not know how to get the information I need to begin booking walking gigs for dog owners. Thus, I am not satisfied with the WagWalking support team.

Holy cow, think twice before allowing a total stranger into your home and around your beloved pets. Just signed a petition on Care2 this morning about a customer who caught a Wag walker severely abusing her dog on home surveillance camera. Guy has been charged. The petition asks Wag to do background checks on the people it encourages its customers to let into their homes. If Wag isn’t already, then that is a huge fail. If it is performing such checks, they’re ineffective. Regardless, a propensity to abuse animals is highly unlikely to show up on a background check. If you wouldn’t leave your kids with the person, then don’t leave your dog. Do your research and use your head...and if you still decide to trust this service, turn on your cameras!

I really loved using Wag for months but then one day I noticed my diamond necklace missing and I contacted Wag. The person who helped over the phone told me that they will take down the information and pass it along to the right department and someone will contact me to take down a full report. Someone called while I was at work and left a vmail for me. I have tried numerous times to get a hold of someone since with no luck whatsoever. I even emailed them with no response. I don't know if their walker took my necklace since I didn't see it with my own two eyes but the thing that bothers me is that they have not been responding to me and as far as I know they haven't done any kind of investigation. They talk about how their walkers are insured but when you reach out to them to file a claim nothing happens.

One of the walkers pulled on the leash and it rubs hard on the harness my dog had surgery that cost us 1666 dollars. We pick our walkers now just to be sure it won't happen again. Plus when I ask help with the app customer service I was texting with wasn't helpful and even rude enough to tell me when its not compatible with my phone he told me I better change phone. Just because I couldn't find how to reset cache or keep restarting my phone to get the live walk app. Very rude not even sorry he told me that my phone was crap even if I said sorry my new phone is too crappy for your so awesome app. XD

The walker locked herself out of my place. I had to return from town - I was away for the weekend - to get them. During that time Wag lost my dogs. I couldn’t find out from the walker or customer service rep where they were. I was terrified. Then customer service failed to communicate constructively with me to offer sufficient remedy. Check the file. There were multiple calls and texts. They were supposed to call and follow up last Monday (1/14) but I haven’t heard anything. If you are concerned for he wellbeing of your dogs, I would suggest looking elsewhere for this service.

The customer service is the worst ! They do nothing to solve problems. They are rude, and do not know their own policies. If you ask for a supervisor that too is not helpful. You are lucky if you are not on hold for at least ten minutes. They do nothing to correct existing problems. Tired of incompetence and non caring.

I found Wag walkers to be to unreliable. Last minute cancellations and inexperienced dog walkers made it a terrible experience for me and my pup. The Wag app is great and so was the customer service when I called to complain. I will not be using the Wag services again.

probably the least effective customer service people and tools I have ever encountered...after serveral months of daily walks with wonderful walkers....you have failed to solve any of my issues (app, web login, over charging, etc) I give up...I'm cancelling