Wag!Reviews of wagwalking.com

Horrible company

Through complete negligence, the Wag walker lost my dog, who was almost killed crossing traffic on Lincoln Blvd. The walker waited over an hour to report it. Only doing so after I was contacted by someone who had found my dog, after almost hitting him in traffic. To make a devastating experience worse, Wag support has been incompetent and disgusting in their approach to this incident and follow up. The company is clearly incapable of properly vetting walkers, and has no protocol in place to manage problems. They are refusing to give me a detailed report of how this happened, and why their team didn’t report it immediately so I could have started a search for my missing pet. It took a near accident and death of my beloved dog, for them to take action. Preferring to cover it up, while trying to fix the mistake. They jeopardized the health and well being of my dog in their care, and then completely mishandled the search and rescue and follow up. This is a company that should not be in business.

The email system was slow and inaccurate. Phone calls were the only way of communicating. The walkers were great. Communication by emails never worked. I cancelled Wag!!

If I could give zero stars I would. Walker didn’t show up three separate times in a three week span. Left leash on top of dog crate and my puppy ate two leashes in one week. No sign of remorse or reimbursement from the company. Every time I called customer service, I was promised my issues would be resolved but still, after speaking with multiple different agents, I have not received calls back. This is the most unreliable and disorganized service I have ever received. Nice order to be a better service, they NEED to re-evaluate the way they deal with issues internally.

The application process has been stated to be 20 mins. to apply. It’s taken me over two hours and I’m not done. The app is hard to maneuver and the customer service has been difficult to work with. The walkers are brilliant! They are amazing folks and I have been so appreciative to have them walk my doggo!

Too much spam. Emails, texts, apps alerts. I wanted a dog walker not a stalker.

We used Wag twice in our rural area and had good experiences then we sent a request for a third time and got a notification they weren't available in our area. I called to verify this and ask why we were able to use it the first two times and were told they had taken it out of our area or something because we are a little rural. The guy I spoke with assured me he would send someone this time still and when we got home very late we noticed no one had came - we got stood up! Our poor dogs were so hungry and upset and acting off the walls because we were HOURS late getting home. I'm so disappointed we were told someone would show and they didn't. When little lives are dependent on it, that was a bad move to not have someone show up! Won't be using this service again, even when they officially come back to our area.

They offered me first week of walks for free and then charged me for two of them. I emailed their financial department. A week later and no response. I texted their customer service and they claim I didn't have free walks. Would never use their service again.