Wag!Reviews of wagwalking.com

Would give negative starts if I had the option. Worst customer service I have ever dealt with. Their wag walker neglected my dog and opened a ticket, yet I cant get a hold of whoever is assigned to my ticket because they don't have "direct lines" and cannot transfer me to the correct department. I have sent countless emails called their main line, left voicemails, texts and cannot talk to anyone. I have never been so frustrated with a company that I am considering calling a lawyer. Their company does not care about their customers or the well being of the dogs they service. STAY CLEAR OF THIS SHADY BUSINESS!!!!

We had a pet sitter who left our dogs alone overnight and so long that they ended up going to the bathroom in the house. She threw out our rug without even alerting us of a problem. She also took whole Costco sized boxes of food. I contacted wag customer support over 3 weeks ago and still haven’t received a call back from resolutions. I haven’t been given the refund I was told I would receive and there has been zero communication with me on their part. I’m absolutely disappointed with their customer service after such a serious problem with one of their pet sitters. I will never use wag again.

The walkers are rarely available to come back for another walk and my dogs don’t appreciate having to acclimate to a new walker each time. The customer service also charges $10 service fee for having to cancel a walk even if it was canceled within minutes of the reservation. There should be a grace period like 15 Minutes.

If I could give this app 0 stars I would. These people are con artist for real. It’s always something with this app no structure at all, and to make matters worse these people refuse to give you your money back for there negligence and just being completely unorganized. I once paid for a walk and 4 different walkers came in my home every hour to walk my dog and wag charged me 4 different times. It was raining that day which I didn’t even know until I come home and my dog is drenched and shaking. I was beyond peed off. Ive also have had walkers fake like they walked my dog and never stepped foot to my door I get notifications that the walk started while staring my dog dead In the face the last straw for me was when these people offered me a discount available for 2 days only I ask could I use it for both days I got text receipts saying yes! I was charged full price for both days and they refused to give me my money back they also said they never charged me the full price I sent a bank statement showing that they did and they told me that the walk is already completed and there was nothing they could do

This is the most unreliable, poor customer relations company I have used in two states. From their app, I hired a morning dog walker. She was perfect, my dog liked her, and I let her know I would be contacting Wag to use her as a dog walker during my post hip surgery recovery, for approximately six weeks. I ordered the service and left for a PT appointment. When I returned home a few hours later I had a text from someone named Becca saying that Wag was substituting another walker (in spite of my written request and telling the walker) bc they couldn't reach me while I was at physical therapy. No apologies. Completely unacceptable and unprofessional.

We had a dog sitter have a party at our house, drink our alcohol, go through our cabinets and steal prescription pain meds, and leave it trashed. Still haven’t heard back from customer service. Do not trust this service!! Might be ok for walks but not ok to trust with your home!!!

I truly could not dislike this company more. The walkers are not fully checked, I had one walker come to my house leave my dogs out in danger and then leave and take the key to the house. Still have not received a refund. all Support agents seemed to be outsourced so if something major happened you would be left on your own. DO NOT USE WAG

Two separate dog walkers have left my dog off leash in my apartment (despite finding them chained or locked up) I have several hundreds of dollars in damage that I am dealing with. Alex in the Resolutions Dept took several days to even return a phone call. I spoke with him on Monday 3-11 and asked that a manager call me back. It's been 72 hours and I haven't heard anything. Do NOT use this company. They refuse to take responsibility for their dog walkers and any damage incurred by their negligence.