Wag!Reviews of wagwalking.com

So I'm a new owner. My Rottweiler puppy is almost 5months old, we've had him since he was 2month or 8 weeks. This past weekend we had to go away so I hired Wag to take care of my puppy. I typed up a 3pager, with specifics and details. Now I should say that I'm not some crazed pet lover, however, I/we are trying our damdest to be good responsible owners. With that said, we expected the Wag sitter to be at our home Friday evening for dinner, bathroom, and some minor play and then another bathroom before bed. The Wag sitter got to my home 1.5-2 hours later than expected. First red flag. The instructions were very clear. On top of that the sitter didn't send pics or updates like Wag claims they would. Saturday morning the sitter texts me that they are running late, having trouble getting to my house. So late again. Then I hear nothing until dinner time and I get one pic. Sunday morning, sitter arrives almost 3hours late. Texts me, I text back saying, "you will be there for lunch and bathroom "', correct". Nothing! I'm panicked but not much I could do. So as we head home I call my friend to ask if she could go to my house and use the key in lockbox to check on my pup. Needless to say she walked into a really sad and nasty seen. Hungry pup(hadnt been fed since 830) hadn't been let out for bathroom, nothing, and wasn't properly secured in his crate. It was a gross neglect of duty. My friend fed and gave him water. We had her lock him in the kitchen because the crate was full of poop and urine. We arrived home about 10min after she fed him, and my wife, son, and I spent probably an hour cleaning and disinfecting our downstairs. Luckily we have wood laminate in kitchen and wood floors in the rest of the house. Also lucky that he didn't destroy anything while out of his crate. He did eat part of a blanket and envelope and probably some of his own poop. Needless to say once I got him and the house situated I called Wag customer support. The woman(Fawn) was understanding and apologetic. Waived my fee and put the Wag sitter on the block list. My poor pup is so stressed right now. He has pooped and peed in his crate overnight the past two nights, and is just a mess. We were gone and he was poorly taken care of. I'm generally a hard nosed guy who lacks emotion, but I'm hurt for my guy. He's great, and was improving so much, to the point where he rang the long bell we had attached to the door when he needed to go outside. Now he just looks sad and disengaged for the most part, and when we go up to bed at night he cries. Up until last friday, he went in his crate, slept until 530 am, got up, used bathroom, ate and went outside. Now he's basically a shell of himself. I mean, I can't even say how much time this woman spent with my pup. I know she didn't do the basics of what was requested, there is no way she could have. The sitter had a nerve to say she had a 4.5 month old rottweiler. I hope she never has to leave her pup/dog with someone or a service that takes care of dogs. She really set my pup back, and should be ashamed of herself. To make it worse she and I talked on Wednesday two days prior to the sitting and I gave her a summation of what I needed from her. SMH!! If I could give 0 stars , I would.

Thank god I saw the news report on tv by Deborah Norville about the abuse and loss of pets. I changed my mind and got another dog sitting company. My advice is to watch the report on this company.

Did you see the Deborah Norville episode today where a WAG dog walker was beating up the vulnerable dog caught on camera? OMG SO UPSETTING! You would really trust a complete stranger to take care of your Dog; mans best friend? Seriously? You do not know; REALLY know that person, and you have no idea what they are doing to your dog when you're not watching! They are innocent creatures, and we need to be more careful with who we bring into their lives!

So I’m bringing my review from Yelp to here because the wag customer service is horrible and they take YEARS to respond. This was my review on yelp: I decided to use Wag. This is the second time I used it and my dog was completely fine and in good shape on his way out but when he came back home about 35 minutes later, he was limping and couldn't even walk on his back leg. We've taken him to the vet and gotten him checked up and emailed all of the information to wag around The Friday that just passed and they still haven't replied. Will never be using wag again and wouldn't recommend it to anyone I was told by the business manager to email socialcare @ wagwalking.com so I did so and then that email told me to email ccresolutions@wag walking.com with my issue and I still haven’t gotten a reply from anyone.

We have just returned from 10 days away after leaving our two dogs with Wag. It has been a horrible experience. Not only did our dogs end up why someone that they said was highly rated but who left our dogs for over 10 hours each day alone, our dogs also got sprayed by a skunk. We have been trying to get our dogs moved from the boarder since day 1 and Wag was totally unresponsive. We would call/leave messages and text and would not hear back for over 72 hours. Then once we did hear, the person would say he would get back to us and never do and 3 days later someone new would call without any idea what was going on. No-one could tell us where our dogs were. We now have our dogs back smelling like a skunk. Our car stinks as well. RUN away from Wag!! They are the worst. You said to contact customer service... how many times does it take @wagwalking to get a response!?

Terrible service.! They gave me 20 minutes free gifts. But Walker came 45 minutes late and I didn't get this service.So they apologized to me and said they added 30 minutes of free credit to my account.Then I saw that they took $20 off my bank for this free credit.! I called several times, and I objected. We said We'il refund your money. Today, 18 days is over, and they didn't give me my money back.! I have no free service, no free credit etc. I went into a big trap for $ 20. I'm gonna tell everyone and stay away from this company. Never believe free etc.

The last dog sitter locked me out. I had to call a locksmith. Wag said they would take care of it and I have heard NOTHING since. They lie. They can't be trusted with your dogs.

The App works fine, but the customer service is terrible. I had walkers just not show up or show up for 5 minutes of a scheduled 30 minute walk. All of which could be forgiven if their customer service seemed to care. I understand that using contractors sometimes won't work out. What I can't forgive is their customer service (multiple different people there) giving me a firm "meh" every time I called in for help. For example: ME: I scheduled a walk for 1pm. You cancelled that walk at 1:20, telling me the walker would not be there. THEM: OK. It's not like you're going to be charged for it. ME: But now it's an hour past when my dog needed a walk and she's alone at home. THEM: So what would you like me to do? I'm really not a crazy dog person. I'm actually pretty laid back. I don't get upset at the DMV, but the Wag customer service has had me seeing red multiple times. Avoid them if you care about your dog. They certainly don't.