Wag!Reviews of wagwalking.com

Walkers can cancel after the walk was suppose to start and Wag will do nothing to make up for the poor service. Wag followed up and clearly didn’t understand my issue.

I am a dog care professional. 1400 5 star stays. Was interested in WAG. BUT you cannot get a hold of a human for customer or sitter support. That is NOT professional. Dogs are fabulous. They also can need assitance. WAG has no human customer service. There is NO way to contact them, They clearly are NOT dog people.

You get what you get

The ABSOLUTE worst!! The hold they put on your account when you are considering one of their services is not a hold. The money is removed from your account before you decide on anything. It’s called STEALING!! There is never anyone to speak to either, you email someone who either has scripts to go by or it’s AI generated or a person in their 20s who was told exactly what to say. I strongly suggest that you do not use this service EVER!!

As a pet caregiver on wag for the last 2 years, I'm extremely disappointed with WAG and some of your policies. Recently, I had a walk on Black Friday, I was happy to help the pet parent out and accepted a walk for the same day. As I checked in and headed for the location, about 5 minutes later, the pet parent messaged me that she needed to cancel. At the point, I said, sure no problem, and asked her to cancel in the app. She didn't respond. I contacted customer service and sent a screenshot of my conversation where it stated she wanted to cancel. The representatvie removed the booking so I wouldn't receive a no show but didn't not release any of the money to me, the person who was doing the work and spend gas money driving to the location. As far as I'm concerned, and with other companies like Rover, the pet caregiver gets paid or receives a cancellation fee. Neither of these happened. SHAME ON WAG FOR STICKING TO THE PET CARGIVERS WHO ARE OUT THERE DOING THE WORK WITH VERY LITTLE COMPENSATION.

DO NOT use this unreliable service if you care about your pet. We had a sitter confirmed for over a week, sitter messages me day we are leaving advising how excited she is to spend time with our dog.. we land only to find out she hasn’t shown up ONCE. Now our dog is sitting home alone, with no food, for however long the app takes to find a new sitter (on a holiday). This app may be sufficient for quick one and done walks, but do not trust anyone or this app to sit or board your dog. Next time we’ll pay extra to board, and in the meantime let everyone we know to avoid this app at all costs. Thanks for ruining the start to our holiday, Wag!

This company unjustly deactivated my loyal dog walker after she posted a public review out of sheer frustration with their customer support. She spent days getting the runaround—every support rep gave her a different answer, no one would escalate her case, and they consistently avoided providing any real help. After she posted on social media, Wag suddenly claimed they were “investigating” her because a client left his phone number in a message. But they had already blocked her from accepting bookings days earlier without telling her why. They later claimed they received a report about her before the block, which makes no sense—if that were true, they would’ve contacted her immediately. It’s an obvious cover-up. She has only ever received 5-star reviews from every client she’s worked with. She’s reliable, professional, and adored by the dogs she cares for. The issue here is not her—it’s Wag’s terrible, unreliable app and their inconsistent, unaccountable, and dismissive support system. Get a sitter recommended by your community, not from Wag. Their priority is money, not dogs, not customers, and certainly not their walkers.

This company lied in order to retaliate against me for leaving a negative review. Support is a nightmare. You get a different person with a different answer each time. No phone number. But at least THIS didn't happen (review taken straight from the BBB site): Review fromDouglas W Date: 07/22/2025 1 star A wag ****** raped my dog , I went to pick them up early and found the caregiver cleaning my dogs a*** with towels and water. (They) trans - said he had diarrhea but when I went to the vet the technician said the dog had been penetrated and likely raped. Wag has no customer service, no phone to call , no responses at all UPDATE: EXACTLY. HOW AM I SUPPOSED TO CONTACT SUPPORT WHEN YOU HAVE PUNTED ME FROM THE PLATFORM. STOP ACTING LIKE YOU CARE ABOUT DOGS, PET PARENTS, OR WALKERS. ALL YOU CARE ABOUT IS MONEY. YOU DON'T ADDRESS ANY ISSUES. YOU JUST PUNT PERFECTLY INNOCENT PEOPLE WITHOUT EVEN HAVING A DISCUSSION WITH THEM. ALSO, IN MY LAST EMAIL FROM YOU, YOU STATED THAT YOU WOULD NOT BE DISCUSSING THIS AND THAT WAS YOUR FINAL EMAIL. SO AGAIN, PLEASE TELL ME ABOUT CONTACTING SUPPORT. AGAIN. AND AGAIN. AND AGAIN. ALL YOU GUYS KNOW HOW TO DO IS LIE.