Wag!Reviews of wagwalking.com

Incident Report Wag Walker Dog Attack When incident occurred: On the evening of July 30th 2019 between the times of 8:30 PM and 9:05 PM. Where incident occurred: 136st outside of local bodega. Owners of attacked dog: Ebonie L, Stefani J, Kori T Detailed account of what happened: Around 8:30 PM on W 136st in Harlem New York our dog Koda was tethered to his usual spot by a scaffolding, close to the street away from foot traffic. As we were in the store I check on Koda regularly to make sure no one is messing with him or trying to take him. To my surprise, on looking outside of the deli window to check on him, I witnessed a dog and who I assumed at the time was his owner very close to my dog. The walker of the dog had allowed the dog to meet face to face with my unsupervised dog. Upon seeing this and reading the body language of the dogs I immediately acted, but I was not fast enough; as I reached the handle of the door to witness the walkers dog place his head on the shoulder of my dog (dominant behavior), both dogs reacted and it lead to a fight between my dog and this random dog walker’s dog. Upon seeing the fight start I rushed outside and immediately did what I had to do to separate the two dogs safely. I separated the dogs by myself while (who I mistook to be the owner) or walker of the dog did nothing but stand there shocked and frozen. She then refused to move the dog away after the fight and let both dogs very close to each other yet again. After separating the dogs the walker then fled the scene giving no information. Stefani then had to rundown the Walker several blocks catching her at 137th and Adam clayton Powell Jr Blvd. In trying to get information from her the walker attempted several times to place the dog as a barrier to attack Stefani. Unbeknownst to the walker we all work with dogs, especially many of the dogs locally so Stefani knew how to handle the dog at this moment . She restrained the dog by grabbing the leash and correcting the behavior with simple voice commands. Handing the now calm dog back to the walker she engaged in trying to get information from her. Stefani was then informed that this was not the owner of the dog, this was a WAG Walker named Sophie who was hired to walk the dog . On giving up the information Sophie stated that “ this is not my dog, I am just a wag walker", she then passed Stefani her phone so she could look in to the app to get the owners information such as the address and name of the Walker, dogs name and owner address . Disclosure : I can not stress the following information enough. I do not blame Jax (dog who attacked) for his actions. The dog was placed in a position where he was made uncomfortable , meeting a strange dog who was tied up and unsupervised is often times very hectic and stressful for dogs who have never met. I am aware of Wags policy since I at one point was going to work for them. In the questionnaire to be hired it is asked what to do if you see a dog (supervised or otherwise) on the street while walking. Wag walkers are instructed to not let any dogs in their care meet dogs they do not know without owner permission. The Walker is at fault here. It is also policy to inform Wag management immediately after any incidents occur (like the fight). Sophie failed protocol once again as she chose to flee the scene instead of stay and exchange information. I do not blame the dog for this situation and do not want any repercussions on the dog besides training classes for him. My professional background is 15 years caring for rescue dogs, to working with protection and military dogs. I have studied K9 behavior for years and worked with many of the local dogs in training and sporting. My knowledge and experience of these dogs and the situation helped mitigate the severity of what could of happened. One or both dogs could have been killed or seriously injured and while my dog was tethered in short leash so he could barely defend himself, if I was a second later then our outcome would’ve been completely different.

I hired dog walker to walk my dog, but she took my dog to the dog run on the first day she met. My dog is a 80-pound pitbull. He ended up tearing ligaments and needed to have surgery. It costed me over $6,000. I dealt with their insurance company AIG. Eric Hamel to be specific. He so-called investigated the case, and reached the assumption the injury wasn't walker's fault. My dog was walking fine before the walk but came back limping. IT WAS CLEARLY HER FAULT. This Hamel person couldn't even explain how he came up with his assumption. Wag! doesn't care about quality of dog walkers, and they don't care about customers' loss. THEY ARE THE WORST.

Had a walker enter the home an hour early, pushed through a barricaded door. Entered my partners room at 630 AM, looked in the room & walked away. Took the dogs for a walk, one got “loose,” & bit another dog. Police arrived to my home giving a citation, my flight I had to reschedule to come earlier missing my grandmothers funeral. Came home to find the dog poo bags on the top of my washer from their previous walk. My dog Stella has a missing front tooth, & then a chipped side tooth which she didn’t have before. She is in 10 day mandated quarantine, & now having to fight with Wag for reimbursements of my time, expenses, & now dogs health stuff I had just left out of town due to a passing of my grandmother. Already prescheduled walks ahead of time with my favorite walkers, & have never had this issue before. We have close to over 50 walks on all 3 dogs & this has never been an issue. However waking up 630 am to my partner calling me & then a text saying my dogs were, “Hey Kate! We had an hour walk! All went potty. :) They ate their food right up when we got back! We had a bad encounter with a white dog. The dogs were super calm until they saw another dog. They pulled me forward and I slid and fell on the grass. The black dog's collar fell off as it got caught on a yellow fire hydrant. The big ones attacked the other dog but it was mainly the all black one. I tried my best to hold them back but they hurt the other dog. The owner of the white dog asked for your contact information. I’m sorry that this happened. Other than that, your doggies were friendly and energetic.“ No call, no follow up, no contact information taken. Just a blank, “They bit a white fluffy dog,” completely ditzed out on the phone. Followed up with a citation, & astronomical expenses from mandated rabies stays. All together the worst negative experience & I wouldn’t want to deal with it again. I spent a grand to reschedule a flight, lawyer fees, home insurance going up, my dogs teeth permanently altered, citations from police, a ditzy handler, & entering homes over an hour early to look through bedrooms. Not cool. No reimbursements.

I first joined Wag! because a friend who was already a Wag! walker told me about a $100 sign up bonus. I immediately completed the requirements (complete 5 walks before the end of March) to receive the bonus. Now 4 months, 5 customer service phone calls, and 2 emails to the finance team later, I still have not received any support or the $100 bonus.I have provided all necessary information, however customer service states they could not do anything about my situation because it was the finance team's responsibility. When I asked to speak to a manager or to get in contact with the finance team they tell me they can only give me the finance team's email address. (BTW: This is the same address that I sent an email to 2 months ago without any response) All I'm asking for is my $100 bonus which was advertised AND guaranteed to me by a Wag Concierge when I first signed up through my friend. It should not take over 4 months and 5 phone calls (and counting) to receive bonus money. I honestly do not know who I can get in contact with to get this issue resolved. Bottom line: If you're considering Wag, it is not worth it because their customer service seems to have no control over any issues, not to mention they seem to falsely advertise promotions.

Just picked up my dog after a long weekend and she has a huge sore on her nose and flinched when I tried to hook her leash and again when I went to give her a treat my dog is 6 years old and never flinched away from me in her life I asked the sitter about it and he just said he didn’t know they told me they do a criminal background check and the rest is just an online application they don’t actually check these people out I received no pictures the sitter didn’t even answer or call me back when I tried to check on her until I contacted wag and she is itching nonstop not to mention her crate and blankets reek of cigarette smoke I will NEVER use this company again and would never consider recommending them to anyone

We are beyond disappointed with the woman assigned as our dog boarder. When we first were contacted by her we asked where she lived, she told us Aston, PA. She does not live in Aston, she lives in Chester, PA. This is one of the highest crime towns in the Philadelphia area. We would not have taken our dog there knowing this was where she lived. Although we asked for her address the night before she didn’t provide it until two hours before we were scheduled to drop off Millie creating a situation where we couldn’t find a new sitter (we had a flight to catch in two hours). Upon arriving at her “house” we discover it is actually a unbelievably small third floor apartment that had a horrible smell. In addition, she informed us that she would be moving at some point in the next few days. She did not give us the address to the new location she would have our dog at which was very concerning (we had no idea what conditions our dog would be living in!!!). How can you move your house and provide my dog the care she deserves? Against my better judgement we reluctantly left Millie there because we had to leave to catch our flight. Three hours after we left her we got a text that she was sending our dog to a different boarder because she apparently tried to bite her dog. I find that hard to believe... Millie is well socialized and has never shown any signs of aggression. She neglected to bring her dog out to meet Millie when we dropped her off, which we found odd... I guess we know why now. Luckily, a friend of ours went and got Millie and she is now in a safe place. I would not want another family to go through what we just did... this is a horrible way to start a vacation. Millie is a member of this family and I feel that using this service put her in extreme danger. I have attempted to contact Wag with this and they neglect to respond.

This wag service is a joke, they don't care about their Customers at all. they only care about the money, they will scam you in a heart beat. don't use their service I prefer to go elsewhere..

WAG does not take seriously animal abuse, neglect and fraud committed by WAG pet sitters. A WAG pet sitter - who was booked for overnight dog sitting in my home committed fraud an animal abuse and neglect. She left my dog abandoned inside my house for almost 4 days with only 2 hours of care per day. He was left abandoned in my home 22 hours a day for periods of up to 15-18 hours at a time with no access to the outdoors. My security system proves this - this is not speculation. Wag was a nightmare to deal with - they were unresponsive in dealing with this fraud and animal neglect and the damage to my house since my dog had no access to go to the bathroom outside. I was assured they would follow up. I have spent hours on the phone trying to get someone to take this seriously and make sure that pet sitter can never abuse and neglect someone's pet ever again.