Wag!Reviews of wagwalking.com

I've been using wag for about half a year now, and although I love walking dogs and making money from it, this app is truly so ridiculous and unfair. First of all, the app is just really low quality, it seems like something developed in 2009 and never fixed updated - even though it calls for very frequent updates in which I have not seen any improvements from. As a walker, you get rated based on your service, but it does not show anything but a star rating - not which dog you walked, nor the date or time, and the clients are allowed to write nothing at all, which is a HUGE problem when it comes to bad ratings. Once your rating hits 4.75 or lower - according to Wag! Policy, you are subject to deactivatation. I had 17 walks, and one review of a 1 star sank me down to a 4.65... even though all of my others were 5 stars (expect for one 3 star, which I also had no explanation for). This review gives me absolutely nothing to work from. I don't know what I possibly did wrong, and there's no way for me to contact the owner or even see which dog this pertained to. This is ridiculous! I count on this app to make extra money to keep me going, and one bad review is enough to take that away from me and that's wrong! I should be able to know what I did wrong so that if it's an issue, I can be aware and correct my faults- which I am completely unaware of, even though I put my best efforts to communicate with each and every client as thoroughly and honestly as possible.

I used wag and walked for them. Honestly it’s only good when you’re in a pinch but I would get a walker and then negotiate a deal outside of wag. You can pay them less than what u pay wag but they get more than what they’re paid. A win win. Wag doesn’t treat their workers well at all, they treat them like replaceable garbage to put it nicely. It’s obvious they don’t care about the safety or General well being of their walkers.

Don’t want any stealing at my home!

WAG just had CBS coverage on the 11:00 news and it was NOT good. apparently, a woman who had hired the service observed the walker on an in-apartment monitor return to the apartment with her dog and then proceed to steal a coat, and other valuable items from the apartment and walk out. When the incident was reported to WAG, they refused to reimburse the owner for the stolen items, claiming that they needed receipts. Not surprised to see all the of bad reviews here by the walkers. They sound like a terrible business.

I gave them 1 star because 0 stars was not an option. If you care about your dog I would not even try wag for even their first free walk. Their walkers cancel frequently. It takes wag hours to find a replacement walker. Customer service is a joke. If you ask to speak to a supervisor you won’t for weeks unless you literally raise hell. I can’t believe I ever gave them a single penny. Please, if you care about your pup and need a reliable walker don’t trust them.

DO NOT WALK FOR WAG! They are a scam!! They let you walk and earn money then send an email saying you breached your contract and they won’t be paying you what they owe you now and you can no longer walk. They won’t call you or explain why they did what they did just the one email.

Awful. I had been a loyal excellent walker since July 2019. I had many many repeat customers and people who relied on me to get to their dogs sometimes even the last minute for care. Wag decided to cancel me as a walker with ZERO notice - their reason "your rating of 4.6 was not high enough for our 4.75 standards". I'll say again - ZERO notice. I had at least another ten to fifteen walks lined up through January, now those clients have to not only find a new walker but someone new they don't know coming into their homes over the holidays. This is the WORST service for dog walkers, I do another one as well with no issues. I would not recommend walking or having your dog walked by wag.

Irresponsible, ineffective, incompetent. I am trying to housebreak a very stubborn puppy. I take her out 3 times a day and WAG! is supposed to come 3 times a day. The walks are scheduled weeks in advance. Walkers show up 2-3 hours late on a routine basis. They do not read the instructions not to ring the door past 8. And after calling customer service, even though I am paying for 21 walks a week, they could not even offer to attempt to provide better service the future.