J. N.
In the past I would have given Wag 5…
In the past I would have given Wag 5 stars. However in the past few times that I have used them, even pre-COVID, the app has done a poor job of assigning walkers and/or giving me walkers that were no-shows. The most frustrating instances are when they assign walkers for a scheduled time only to have it reassigned to a time hours later. The support services has diminished in quality compared to when I first started using it years ago. Often it's either a delayed response or no response at all. This is a review of the app and app support itself as the walkers themselves are usually a five star experience. I don't want to knock the quality of service that they provide because 99.9% of the time they are professional and responsive and are amazing people.
Response from Wag!Jun 18, 2021
We really appreciate you taking the time to provide a thorough and honest review, thank you. From what you've advised, it seems like there might be more information that we could use to better assist you. If you would like to discuss your experience more, we'd love to hear from you at [email protected]. Thank you!