Wag!Reviews of wagwalking.com

WORST Company ever. If they were responsible for humans CPS would have shut them down. Walkers don’t show up after booking walks. The app is HORRIBLE. They overcharge. Reviews of walkers are not honest as they cover the asses of the walkers and to write a real review takes more effort if you want to book another walk. The Company does not take ownership. My dog has bladder problems after a year of Wag! service due to walkers being so late or not showing. I have had to leave work several times and have been written up and could loose my job because I have trusted this Company. Flat out unaccountable and irresponsible while they hide the fact walkers are not doing their job. Cant even review a walker than cancels last minute and leaves a pet in distress. How does that not deserve a review?? I have used them for over 150 walks and they do not value their customers. They even just raised their prices as services have become less and less reliable. Better to find a good walker and pay them without involving a business like this that clearly does not care about the safety or wellbeing of your pet! I have had walkers urinate on my floor (my dog doesn’t even do this!) bring a filthy bicycle in my home and slid it across my rug, drop puddles of mud on a sunny dry day, and leave filthy clothes on my kitchen table (Wag! actually asked me to keep the clothes for a few days to see if the walker came back for them!) Must update yet again. In November of 2020 I had a walker cancel and left my dog unwalked and stranded at the very last moment (after actually receiving a text that she was approaching my home) Wag! had a hard time rebooking the walk, charged me twice and never walked her and then removed me from the platform stating the original walker accused me of texting her directly and threatening her!!! If anyone uses this app you know as a customer you have zero access to a walkers cell. This was a first time walker. I had never had any contact with her and called customer service to try to figure out what was going on because there was no communication. If I had her number I probably would not have called the Corporate office saying I had no idea what was going on but they took three months to investigate. They tried to blow me off but I found Corporate officers on LinkedIn and reached out to them. I received a call and thought we made some headway. At least after three months it was admitted that I never made any contact with the accusatory walker and the Company had wrongly accused me and removed me. I was not refunded my Wag! premium fee for the time I was blocked but my app was reinstated. After returning, silly me thought I would give them a try again. I have had 2 late or cancelled walks and one complete no show that was never rebooked. For a Company that says they care about your “fur baby” they certainly do not show it. One bad experience after another and I have been patient and more than kind in giving chances. When I reached back out to David Cane the Corporate officer who helped me the first time he never even responded. I get it Wag! You really don’t want business. Please stop with the lame responses as well... customers aren’t stupid. We can see through the false statements and lies.

Never again!! I have used wag several times without any issue. Today (Thanksgiving) I had booked over a week ago and had a confirmed pet sitter. I messaged them 3 days ago and never heard back. Should have been my first warning. Was to start at ‘open today. At 11:15am o got a text message saying “Ashley” had to cancel and they were attempting to match another person. I had already made it three hours away. Still haven’t had a match and no communication unless I intimate it. The last response “we shall see if we find someone but might not”. DO NOT USE WAG. Use Rover!!!!

Wag has decided to act in bad faith at an unprecedented time. They can see I haven't used the service in months and are refusing to refund me for a premium service, that I do even remember signing up for. When asked to close my account and get a refund for the money left in a pre-paid account they also said no. They used to have great CS policies and now are just being greedy.

Do NOT use Wag! My husband and I were planning an over night camping trip about 2 hours out of town and scheduled a few drop in visits to let our pups out in the evening after we left, then in the morning before we got home. I scheduled these visits 4 days prior to going out of town. I was anxious about using Wag! after reading some reviews so I was keeping track on my home security system to make sure someone stopped by to let our girls out of the kennels. Well, the hour I have it booked for came and went and no one showed. I logged on to the app and it still showed as “requested”... when I contacted customer support, which is a joke, their response was to try to ping someone to get there within an hour, but they couldn’t guarantee it. So wait, I’m supposed to wait around for an hour and hope y’all get someone over to let my babies out? Are y’all freaking kidding me? I had them cancel it and thankfully I was able to get a family friend to go over to our house to let them out at almost 10 at night by this point. Then the next morning I naively thought that maybe Wag! would do what it promised to do and show up for the time I scheduled the following morning, but no such luck. We just cut our trip short. Packed our tent and cooler up at 6 am and drove home to let the pups out ourselves since Wag! apparently doesn’t do anything but waste your time and stress you out. I am so beyond frustrated with this company, what if I hadn’t been keeping track of the app and my security system at home? What if I had trusted Wag! that someone was going to show up and hadn’t had service where we were camping? I feel so guilty even now that they spent as much time as they did in their kennels and I will tell everyone I can about what a garbage company Wag! is.

Terrible service, you book a walk and nobody came to walk your dog! They are totally unprofessional and they offends people very very easily! My lawyer is already working on the case! Be careful with them!

Great dog walkers. Lucky I found someone good. Horrible app / technically issues when booking walkers ALWAYS! Not helpful customer service! Time changes when booked. Time is different on phone and laptop.

I have currently been on hold for over an hour waiting to speak to a supervisor. As I was trying to set up services today for when I will be out of town the associate basically told me they can not guarantee a walker will be available and it is possible that they will notify me after I leave town, thus leaving the dog unattended. Beware of this stipulation before leaving for a weekend and thinking you’ll have reliable care. They don’t care. They just care to get the money and that’s it.

I used the Wag app to chat with a vet regarding my dog. He had a very bad hot spot this morning on his groin area. We took him to the vet and they cleaned the area and clipped the fur and gave us multiple medications which I immediately gave to my dog pet the orders. About 6 or 7 hours after getting home from the vet my dog began to act strange. I looked at his groin to see his scrotum had quadrupled in size since being at the vet. I was frantic and didn’t know what to do. It was 10:30pm and I didn’t know if this was an emergency or if it was to be expected after all of the trauma from the hot spot, our vet never mentioned that this could occur and I was very worried. I looked for a vet service online and found Wag!. They have you fill out a questionnaire and say a vet is reviewing it and tell you to download the app. Upon doing so I read that the fee to chat with the vet was $30. We spent over $300 today at our vet but I was willing to pay the fee to get some peace of mind or to find out I needed to start driving to the closest 24 hour animal hospital which is over an hour away. I sent before and after photos, listed all of the meds and doses he’s had and gave his history. Per the app, vets are available 24-7 and typically take 5 minutes to respond unless you reach out at a very busy time. I waited and waited and was finally assigned “Dr. Sara O.” I continued messaging her for an hour with no response. I was connected with this person at 11:55pm. It is now after 2am and they have not responded to me in anyway. I emailed wag and messaged the “vet” to cancel my chat and issue me a refund since they have not rendered the service I paid for. After reading these reviews it seems like it will be difficult to get a refund despite them not performing the service I paid for. I will contact my credit card company in the morning and do a chargeback if necessary. And most importantly I still don’t know if my dog needs to go to the animal hospital or if it can wait until morning. I would absolutely not recommend this service to anyone and it looks like experiences with dog walking and sitting are equally troublesome. Take your business elsewhere.