Wag!Reviews of wagwalking.com

Very rude customer service. The yearly subscription of $95 was an easy touch of a button and i mistakenly pressed it. There was no refund and the rep encouraged me to “ take it up with the credit card company to dispute the charges” i was told this by the supervisor. Unfortunately with the very upsetting customer service i will not recommend this app to anyone or return. I have disputed this already.

Extremely dissatisfied these are contracted dog walkers and anyone can get hired. I had someone walk my German Shepard she was not qualified or familiar with Shepard’s which she confirmed with me she had a pit bull same size and was very comfortable walking my dog. She lost control of him and dropped the leash. He took off running down a main road and was hit by a car and fought with another dog. She left the fact he was hit by a car out. In lieu he was walking around with an injured paw for a week before this was brought to my attention by animal control as the dog owner reported Bruno off leash and the incident with his dog and getting hit by a car. Wag told me they are not responsible at all for this and it was all my fault as I’m the dog owner. Devasting for all parties involved. Do not trust Wag with your dog as I’m confident they have great dog walkers you have no idea who will show up to your house and they have no accountability. Worse thing ever and extremely expensive. And I was charged for this walk plus tip.

Unethical and greedy company Never again .

booked a boarding for my akita a week ago. got confirmation from the walker "kevin g" 16 reviews 4.8 ??? scheduled to pick up my dog at 12 pm 1130 am cancelled called wag. they cannot help because it is too short notice!! well now i have a flight that i cannot make and i need to cancel.... lesson learn dont rely on wag. dont believe the reviews

Scheduled a walk for my dogs when we went out of town. Got an alert that the walker was on the way. Never got anything else. Didn’t hear anything from anyone until the next day when I called Wag to see if the walk happened. It didn’t. The walker claimed they were bitten and left, which didn’t happen. Our dogs have never bitten or shown any kind of aggression to anyone, whether we were at home or away. Was told our case was escalated and that we’d be contacted by the appropriate team within 48 hours. This was 3+ weeks ago and haven’t heard anything. I will never be using the service again.

It was not a real trainer she didn’t do anything to help

No one is ever available at all and I am no longer using the service.

Unfortunately, there were too many issues. Even with prescheduled reoccurring walks with plenty of time in advance I would receive notice at the last minute that there was no walker available. Not ideal and defeated the whole purpose of prescheduling.