Wag!Reviews of wagwalking.com

Response from Wag!Apr 7, 2026

West, we’re very sorry to hear about this and appreciate you sharing your concerns. We understand how important it is that Caregivers arrive on time and that all care instructions are followed—especially when it comes to feeding. If you’ve already been in touch with our Support Team about this booking, please refer back to your email communications so we can continue assisting. If you haven’t reached out yet, please connect with us via the virtual chat at support.wagwalking.com so our team can review what happened and ensure your concerns are properly addressed. Thank you

Response from Wag!Apr 7, 2026

Richard, we’re sorry to hear this was such a frustrating experience and appreciate you taking the time to share these details. We understand how important it is for booking and service details to be clear—especially when you’re trying to coordinate care for a trip. If you’ve already been in touch with our team, please refer back to your existing email communications so we can continue assisting you. If you still have questions about the $1 temporary authorization hold or about the service options available, our team can review the specifics of your request and help clarify what occurred. You can reconnect with us anytime via the virtual chat at support.wagwalking.com. Thank you for taking the time to share your experience.

Response from Wag!Mar 20, 2026

Alan, we’re sorry to hear how frustrating your experience has been, and we appreciate you taking the time to share this feedback. You’re absolutely right that the app should feel clear, intuitive, and easy to navigate. If you’ve already reached out to our Support Team, please refer back to your email communications so we can continue assisting. If not, please connect with us via the virtual chat at support.wagwalking.com so our team can better understand what you’re seeing in the app and help clarify what’s happening. We also share this kind of feedback with our team as we continue improving the overall experience. Thank you again for sharing your feedback.

Response from Wag!Mar 18, 2026

Joe, we’re sorry to hear you had such a frustrating experience, and we appreciate you sharing this feedback. We understand how important it is to feel in control of who you’re booking with and to have a clear, intuitive experience in the app. If you’ve already reached out to our Support Team, please refer back to your email communications so we can continue assisting. If not, please connect with us via the virtual chat at support.wagwalking.com so our team can review what happened and help clarify any questions you have. Thank you for taking the time to reach out—your feedback helps us improve.

Response from Wag!Mar 18, 2026

KD, we’re very sorry to hear about this and appreciate you sharing your concerns. We take reports involving pet care and home-related issues seriously, and our Safety & Compliance team reviews any incidents that are brought to our attention. If this was from a recent booking and you’ve already reached out, please refer back to your email communications so we can continue assisting you. If you haven’t contacted us yet, please connect with our team via the virtual chat at support.wagwalking.com so we can look into this further. Thank you

Response from Wag!Mar 10, 2026

Ahmad, we take any report of animal abuse or misconduct extremely seriously, and the safety and well-being of pets in our community is our top priority. If you have witnessed or experienced this firsthand, we urge you to contact local authorities immediately. Please also reach out to us directly at support.wagwalking.com via the virtual chat to connect with our Safety & Compliance Team for investigation. We are committed to fully investigating all reports and supporting pet safety in every way we can.

Response from Wag!Mar 6, 2026

Kent, we take concerns about caregiver conduct very seriously. We want to assure you that we care deeply about the safety and well-being of your pets and your property, and any reported incidents are thoroughly investigated. If you have additional details or ongoing concerns about a recent sitter or other experiences, please reach out to us if you haven’t already, or refer back to your email communications with our Support Team so we can address them directly. Our team is here to help and to look into any reports you feel have not been resolved. If you need to reconnect with the Support Team, please reach out via the virtual chat at support.wagwalking.com. We value your trust and want to work together to rebuild it, ensuring that we’ve fully addressed your concerns. We hope to have the opportunity to better serve you and your pets in the future.

Response from Wag!Feb 19, 2026

Sean, we’re sorry to hear about your dog’s injury and understand how upsetting it must have been to come home and discover he was hurt. We sincerely hope your dog is doing better now. We appreciate you bringing your concerns forward so we could address and investigate them. Reports involving pet safety and well-being are always taken seriously and are thoroughly reviewed by our Safety & Compliance team. As a platform that connects pet parents with independent caregivers, we strive to support all parties and ensure every concern is fully addressed. If you have any remaining questions, please refer back to your communications with our team so we can best support you. Thank you