Craig B.
I use Wag multiple times per week for…
I use Wag multiple times per week for dog walks. The service is excellent and I'd highly recommend it to anyone in need of planned and on-demand dog walking services. The app is very thorough in showing you the real-time path of the walk, as well as when the dog has done any business. After a walk, you get a "report card" and can rate the walker and add a tip. The value-add here is high, so I am incentivized to continue using the app. Additionally, you can "prefer" walkers and have the app request your preferred walkers before reaching out to the larger pool of walker. In the one instance where I did have an issue with a walker (who walked the dog for 7 minutes instead of 30 minutes and then lied about it), Wag customer service was extremely helpful: they completely refunded me, blocked the walker, and later followed up about it. The only downside was that it was hard to find their phone number (and their AI chat app was useless), but once I did I spoke to a helpful human right away. I will also note that I pay for Wag Plus, which is $15 per month and saves me about $90 per month in fees and discounts. I haven't used Wag for services beyond walking, but I would be inclined to do so given my positive experience with walking.
Response from Wag!Feb 24, 2024
Hi Craig, thank you for sharing your review! We appreciate the feedback and will be passing it along to the relevant teams!



