Wag!Reviews of wagwalking.com

With travel restrictions lifting we were prepared to become lifetime Wag users to help ease with the pains of dog boarding and were ecstatic to find a service like Wag. Our initial concerns were that we would get a sitter who’s unresponsive or one who would leave our dog longer than we specified in the app (using the apps pre-defined settings), get a no-show and not be able to easily reschedule or really find ourselves in a situation where we felt like our dog wasn’t getting the minimum treatment she needed. Well all of our initial concerns came true! Wag has been one nightmare after another. Our first sitter used pictures from the morning to try and show that they had been there throughout the day, was unable to take the dog out into the backyard and instead left her for 18+ hours without any breaks or food/water refills. Once we reached out to customer service after 2 hours (2!) of repeating the same information already on the walker request and trying to shift the blame off of themselves (kept saying the walker can ignore the “don’t let me dog go longer than 4 hours without breaks” rule if it’s not specified (once again it was specified) they finally gave us credits to use back on the app. At this point we’re scrambling to find somebody to just come to the house and let her out so we schedule a simple drop in for the next morning. A driver with perfect reviews who is a complete no-show, wag can’t get a hold of them and once again our sitting was cancelled now putting our dog in 24+ hour territory of being uncared for. Customer service does the bare minimum and doesn’t seem to really care about what’s happening to the animals but instead are just trying to mitigate refunds (plenty of other reviews for Wag saying they even kept their cancellation fee!). Terrible first experiences back to back with this app, we went from potential lifelong customers to being avid advocates against and have had to cancel plans early to attempt to fix the mistakes made trying to use this app.

Over two weeks to solve an issue with location. Based on Google play store reviews it is a known problem yet no resolution has been found. ***Update*** They responded to my review below but no response from the tech team that was attempting to solve it. Radio silent for over a month.

We tried to schedule walks 3 times with Wag, each walk was canceled last minute. I no longer trust that if I have a confirmed walker that they will actually show up. We planned our days around this and are not willing to try again. Will be deleting the profile and app soon.

I have used Wags on different occasions. In two instances now, I scheduled multiple walks with one walker showing up but the later walker not showing up at all with no replacement. While the dogs are ok and will live, it’s not pleasant coming home to urine soaked carpet and poop. I will be reluctant to use the service going forward despite great service from several walkers who do show up.

No show dog walker The dog walker did not show up or notify me that he wasn't coming. Company couldn't find coverage for him, when I called to say no one showed up! Not good ! May need to try different service.

My first experience with Wag was absolutely horrible. I booked an overnight sitter to stay with my puppy because I had a medical emergency was being admitted to the hospital. All was well until I checked my home camera to see how everything was going. The caregiver left without notifying me. After several attempts to reach the caregiver, her response was crass and unapologetic. Wag could not locate another caregiver so my dog was alone all night. This was the first time I’ve been away from my dog overnight.....ever. So seeing him cry and howl through my cameras was extremely stressful and heartbreaking given the condition of my health. I will never ever use wag and their poor caregivers.

While the Wag rep was helpful, the walker was awful because she completed ghosted me the morning of the boarding. I also got charged twice. The second walker was amazing and totally made up for the bad experience.

Walker was a no show