Wag!Reviews of wagwalking.com

This company has continuously horrible service and does not understand the urgency of situations when they fail to perform their jobs. The customer service team always has issues, the app has continual glitches, and the walkers are never consistent. SO wish there was better service (rover is expensive and not better consistency or service) or a consistent standard. With our two kids it is difficult but they make it even worse. Wish they could be fired due to all the money, time, and sick kids they have caused with their lack of professional, or friendly service.

we used the app for 4 walks so far. The first guy didn't have a mask on when approaching the door but the walk seemed to be ok for the first 2 days and he was supposed to have been for the week. after 2 days, the walkers kept changing, constantly so it's not consistent. Their payment platform isn't reliable considering my acct has more than enough funds to cover the walks and it worked for the first 2 times (why not the last 2 ?) It's frustrating and I will probably never use them again we have puppies and have tipped $20 each time, unfortunately that isn't the issue.

3 cancellations in a 24 hour period, after acceptance of a walk. I had not used WAG in awhile and I found the AP was less than friendly. So much trouble connecting to a live person, disconnected 2x after being on hold for a very long time. In the past, I NEVER had had issues with WAG.

The dog walker was really great and both my dog and I were so happy with her. There was a promo code/app issue with the company and that was awful trying to sort out. Customer service has been very poor overall, and this issue was the last straw. I will never use this service again.

The app is horrible. Walker was great.

Used to be great but now totally sucks. Just like Uber and Lyft have degraded due to Covid. There are NO WALKERS available when you need them, their app is super clunky and outdated (always has been, but forgivable as the service actually worked) Sad to see this once great company and great service become unreliable. Will need to go back to old fashioned neighborhood dog walkers.

I had booked 4 walks for my dog. 2 of those walks, the caretaker never showed up. Both were confirmed and said they were going to show up but never did. The 2 walks that the caretaker did show up, it was great. It was the same lady and she was phenomenal. She even sent videos and pics of my dog. However I have to give 2 stars because of the no-shows and the customer support. They didn’t seem to want to help but rather just kept telling me to schedule another walk. Seems like the service needs to vet caretakers better.

As a consumer, I should haven’t have to reach out first to your provided caregivers. If they have an appointed time and do not provide an eta or show have shown signs of reaching out to the consumer, then WAG should reach out to them. I paid for a service and have to make sure you actually provide it?