Wag!Reviews of wagwalking.com

Response from Wag!May 13, 2026

Christina, we're sorry to hear how frustrating this experience has been, and we appreciate you bringing your concerns forward. We understand how important it is to feel heard and to have clear resolution when something doesn't go as expected with a booking. We'd like to make sure we connect with you to address these concerns fully. If you've already been in touch with our team, please refer back to your existing email communications so we can continue assisting. If not, please reach out via the virtual chat at support.wagwalking.com to connect directly with an agent so we can review the specifics of the booking and the cancellation. Thank you for sharing your feedback—we'd appreciate the opportunity to connect with you directly.

Response from Wag!May 6, 2026

Courtney, we're sorry to hear how frustrating this experience has been, and we appreciate you taking the time to share these concerns. We understand how important it is to feel in control of your booking process and confident in how the app works. Your feedback on the booking process is helpful to hear, and we're glad to share that we've recently made changes to how the "Let Me Pick" Caregiver selection works. We'd love the opportunity to speak with you directly so you can take us through what you were seeing and we can answer any questions about fees, payment details, or other account specifics. We've reached out through Trustpilot to request additional details so we can connect with you directly, or you can reach out via the virtual chat at support.wagwalking.com. We hope to speak with you soon!

Response from Wag!May 6, 2026

Chantal, we're sorry to hear how frustrating this experience has been, and we appreciate you bringing your concerns forward. We understand how important it is to feel confident about platform policies and to have a clear path to manage things like account deletion when you need to. Since you've already been in touch with our team, please refer back to your existing email communications so we can pick up where things left off and continue working toward resolution. If you'd like to start a new thread, please reach out via the virtual chat at support.wagwalking.com to connect directly with an agent who can review your account, clarify the charge in question, and assist with your account deletion request. Thank you for taking the time to share this feedback—we'd like the opportunity to address these concerns with you directly.

Response from Wag!Apr 20, 2026

Jimmy, we’re sorry to hear this has been your experience, and we appreciate you taking the time to share these concerns. We understand how discouraging it can feel when you’ve invested time in your profile and aren’t receiving the notifications and booking opportunities you expected. We also appreciate your feedback on the application process and the pay structure. To make sure there isn’t an account-specific issue impacting your ability to receive notifications, please reach out to our Support Team via the virtual chat at support.wagwalking.com. If you’ve already been in touch with us, please refer back to your existing email communications so we can continue assisting. Our team can review what you’re seeing in the app and help troubleshoot next steps. Thank you for sharing your feedback, and we hope to speak with you soon.

Response from Wag!Apr 13, 2026

Jeremy, we’re sorry to hear about this experience and understand how concerning it can feel to lose access to a message after a cancellation—especially as a first-time customer. If you’ve been in contact with our team, please refer back to your email communications so we can continue assisting and clarify any questions about the app. You can also connect with us anytime via the virtual chat at support.wagwalking.com. Thank you for bringing this to our attention—we’d like the opportunity to address any outstanding questions you have.

Response from Wag!Apr 8, 2026

Megan, we’re very sorry to hear about this and appreciate you bringing it to our attention. Concerns involving theft are taken extremely seriously and are reviewed by our Safety & Compliance Team. To help us locate the correct account/booking and escalate this appropriately, we’ve reached out to you via Trustpilot to request a few additional details (your full name and the email/phone number associated with the Wag! account—plus any reference number from prior communications, if available). If you’ve already contacted us, please refer back to those existing communications so we can continue assisting. If not, please reach out as soon as possible via the virtual chat at support.wagwalking.com so our team can investigate further. Thank you—we want to ensure this is reviewed thoroughly.

Response from Wag!Apr 7, 2026

Kimberly, we’re sorry to hear the app stalled at checkout—especially when it prevented you from booking care you needed promptly for the next day. This isn’t the experience we want for pet parents, and the Wag! app is designed to support on-demand bookings (same day/next day) as well as scheduling in advance. If you haven’t already, please reach out to our Support Team via the virtual chat at support.wagwalking.com (or through Help in the Wag! app) so we can better understand what you were seeing at checkout and look into it. We hope to connect so there aren’t any issues booking future services when you need them. Thank you for sharing your feedback.

Response from Wag!Apr 7, 2026

Marta, we’re sorry to hear about your impression of Wag!. We’d like to understand what happened. If you attempted to sign up or book a service and ran into issues, please reach out to our Support Team via the virtual chat at support.wagwalking.com with a bit more detail. We’d be glad to look into this further to help and point you in the right direction. Thank you