Wag!Reviews of wagwalking.com

Customer service is awful. I had one of those moments when I couldn’t remember if I already had an account with wag or rover. My membership happens to be with rover, but I had already gone through the wag sign-up process but within minutes (maybe 6 minutes) canceled and still was charged the 95.99, and customer service says no refunds.

The inability to choose a caregiver is inappropriate. If there is a need to cancel due to details of the service not being available until afterbooking, the cancelation fee is absolutely ridiculous. The refund of Wag! credits as opposed to my money was not satisfactory. I was not going to use this service because it would put me back in the same predicament. I need details prior to booking so this doesn't happen.

UPDATE 07/27: After calling Wag! customer service twice a day since 07/23, safety & compliance called me. They stated they are still investigating. I was charged $87.99 for the dog service, plus an extra day at $58.79. I asked for a complete refund they are refusing stating the service was complete. The service was complete by a sitter who stole my property, cut off my pet cameras, and took my dog for a not permitted car drive. She left food on my counter, and took a nap in my bed, leaving her laptop behind. UPDATE 07/23: I have repeatedly called Wag! customer service, including this morning. NO ONE has returned a call, refunded me the charges, or show any care whatsoever. This morning I some of my stolen property place outside of my apartment door! Wag! customer service and care is the worst I've ever had my entire life. I scheduled a dog sitting for 7/20 and 07/21. The 1st sitter, Antonio, confirmed sent me a message asking if he could spend the night at my apartment. I text him back, there’s no need. My dog sleeps through the night, no problem. My dog was to be walked between 6am-9am, it was 9:30am with no notification of walk beginning. While I’m between flights, Antonio never showed for the sitting. Tried messaging and calling him. No response. Called WAG! customer service, and was told they’d do a wellness check with a charge of $15, and would try to find another sitter to start at 12noon, still being charged full price. The 2nd dog sitter, Teresa C, came to my apartment. I have a Nest camera on inside my apartment so I can monitor my pets and speak to them. While I’m on my second flight, I get notification that my Nest camera is offline. I go into my app and see someone come in my apartment, walk past my dog to my desktop computer, looking around. Then I see a hand shut off my camera. I have my building's maintenance tech to a check on my apartment. He found Teresa inside. I message her, asking why my camera off. She told me because she has traumas of being a New York city cam girl. I asked her to cut the camera back on. She did, however, complained with didn’t like being accused of anything. Teresa then began texting me, asking for my Wi-Fi password, and that she was taking my dog for a car ride. I never permitted that. Again I called WAG! asking for this sitter to be removed from my apartment and get another. I was told they would, a final walk will be done, $15 fee. Then they would get someone else for sitting for the final day. On the 21st, again there was no sitter scheduled after I was told there would be. I had to call again and was told they can do a wellness check at $15 and they’ll try to find a sitter. After an hour of them not finding one, I called a past sitter to see if he was available. He was and then I contacted WAG! to contact him. The sitters Antonio and Teresa C were horrible. WAG! customer service lacked care, proactiveness, and is still attempting to charge me for the botched sitting and extra wellness checks.

Horrible boarding service! I’ve been using this app for a long time now. Usually for walk services which are okay. Sometimes they take a long time to find a walker near my area but that’s not the reason I canceled my subscription. I needed boarding services for a weekend. I booked it and canceled within less than 5 hours due to 1. They did not allow me to select a caregiver 2. When they chose a caregiver, I did not like their profile. It wasn’t a fit for my pets needs Plus the app doesn’t tell you where the caregiver is located. Then, I tried again and selected the times/date for boarding. I chose the choice to select my caregivers. They only give you 6 hrs to do so . Okay, then I only get a list of 2-3 people. Once again, it doesn’t tell me where are they located! Once they matched me to someone who was 45 min away!! I only came to find out when I asked them over the chat!! Fine, I canceled again and decided to look somewhere else. Now, I noticed they had charged me a $40 fee for each cancellation. When I called and asked why, the girl said because I canceled on less than 7 days before service. NOWHERE IN THE APP WAS THIS NOTED. I was not notified there was going to be a cancellation fee. I asked for a refund and she said they couldn’t do it. I asked for a manager and she basically said those were the rules because they had already paid the caregiver their time and preparation … how??! You have just matched me for no more than 1-2 hrs!! I decided to cancel my subscription and dispute the charge. Would not recommend them ever again!!!

Not a fan. I scheduled my first walker even in advance, spoke to her about my special needs foster dog, and felt comfortable leaving for my first post-quarantine double shift at work. Then she cancelled without notice. Wag messaged to say they were looking for someone else to send (on a Friday night!) I cancelled after my dogs were stuck inside an extra two hours and paid some friends to drive across the city instead. $5 cancellation fee. The next day I'd had another double scheduled (too late to switch shifts) and sent all the instructions to the second walker they assigned. She never responded and also No Show'd. By the time I got the messages, some other random - male - walker was calling asking how to get into the house (WHO???) Unfortunately by then it was three hours past the scheduled walk time and my special needs dog was sitting crated in his own filth and, being terrified of men, wouldn't let the guy get anywhere near. The app makes it unreasonably difficult to share phone numbers so I can actually receive messages outside of the app while I'm running around work. Biggest waste of money ever.

My sitting canceled 3 hours after her shift started and I was already half way across the country. Had to scramble to find someone else. Thankfully someone else picked up the shift but there was a period where no one was available to take the shift. Caused me so much unnecessary stress

I scheduled a wag walk for my wedding night and had to spend an hour of my own wedding worrying about my dog since your app sent my walker to the wrong location. I scheduled another walk for the following morning and they never showed up and a new walker wasn’t found, so I had to leave my hotel to go home and take my dog out myself. Will never use wag again.

Are you kidding? I booked two walks on a certain day and the walker cancelled. Getting in touch with WAG was not easy (I am at work and busy so it would help for some fast customer service) and then they could not ultimately find someone to do the walk. I had to take the rest of my day off of work and come home to walk my dog. What then is the whole point of WAG….this is the reason I hired you in the first place! Then I am told well okay well if I was WAG premium then they could contact my preferred providers. Okay so in order to circumvent fulfilling your obligation otherwise known as a legal service contract, you think it is wise to let me know that these things are better resolved if I am a premium member? Do you think this line of thinking will hold up in a court of law? Let me know because I am from a family of lawyers!