Wag!Reviews of wagwalking.com

Terrible experience with boarding where I was overcharged and terrible customer service trying to get my issue resolved - in fact it wasn’t resolved. I spent hours working to get it resolved with a foreign service agent who wouldn’t help take care of the issue no matter how many times I repeated what went wrong. I won’t be using Wag again and I’ll be advising others to use another provider or a local pet care service.

I have been their first customer back in Chicago and the first to review them on Yelp. I kept using them through two moves to two different states (1,120) walks). After a year abroad I see their app still sucks and freezes but worst of all: it is not enough that they're already much more expensive than ANY and EVERY dog walking app in the US, but now they want to add $3 ON TOP of the $20 cost of the 30 minute walk...as a "booking fee to support the app". Oh really ? Well this is where you lost me forever. I just closed my account and relieved my iPhone from further useless data. Furthermore they used to warn you that canceling would cost you $5 EVEN if it's because you can't communicate with the Walker because app froze again. Now not anymore. So by chance I called to inquire about the booking fee only to learn that they slammed me with 2 separate $5 cancellation fees which were due to their usual glitch during which I was chatting with an agent to try to fix it. So $30 total for one walk ! I am disgusted and filed a credit card dispute because they had no prior authorization to charge those fees. This is just another company who took full advantage of the long pandemic, like Uber and Doordash. I hope they get reported to Congress as well.

The most horrendous company of all time. They over charged me 3 times for 1 walk, 2 times for another walk 8 days later and 2 more times for another walk 5 days after that. I called and went over cc info and got no where with 3 different reps. So I informed visa and they refunded me for all those excess charges. Speed ahead 2 weeks later and my account is abruptly canceled. No call. No email. My dog is booked for daily walks and all my reservations were completely canceled. Their app is awful. They do not punish walkers who no call no show. Do not use this app!!!

I rated this company a one not because of the walkers, but the company itself as they do not treat the customers nice at all. In fact, if you have any kind of question the customer service team does nothing to help. In fact , they ignore you altogether. I was out of town and scheduled a "Wag" walker who never showed up? I happened to learn of this later as there was no reference to a walk from the walker on the site so I directly contacted the walker and he said yes, he did not make it to walk my dog? No calls, no message, nothing prior and my dog was going without a walk outside and I was out of the country. They left me high and dry and so I had to call a trusted friend to go into my house to let my dog out . What a disaster. Prior to this incident, I booked Wag services and they overbilled me on daily charges so I called customer service to discuss but I could not get anyone to look into my account charges. Finally someone came to the phone but their message was " just go ahead and dispute the charges with your bank if you don't agree"? What kind of service is this? I did just that and then got a "nasty " message from Wag stating my account is suspended until further notice? Fine. I will go elsewhere. How are they still in business when they treat customers, ie, good customers so badly. Why did I put up with this so long and I should have gone elsewhere earlier.

Wag! Customer support will bs you, cut you off when speaking to you, and rarely follow directions when they ask you what you need. It's like why ask in the first place if you're not going to work with the walkers to take care of the situation at hand. After an incident of a dog, ripping off his collar and being aggressive with another neighbors dog who ran up to my dog got loose. They contact me back 2 weeks! after the incident claiming they tried to contact me all that time, but I only ever received an email a few days ago. They constantly gaslighted me and said I wasn't working with them, when I clearly gave them the proper way to contact me. I told them email was the best way to reach me because I work a regular job now but they insisted on calling me instead of following directions/ my wishes. I gave them a time to call and they never did. After much thought, I told them I no longer wish to do walks with them only to be told my account was canceled because of negligence of letting a dog loose??? From the beginning they are so hard to work and communicate with. Like they really don't pay you enough to be that rude to walkers or customers, so I don't see why you have to be disrespectful and inconsiderate to people. Also if my next employment let's me go do to this situation I'm going to file a law suit. Far too many people have talked about what horrible experience it is to be a walker and deal with the service people. I've been doing it for 2-3years and I've had more bad experiences with customer service than good. Don't do wag, do doordash or Amazon shopper if you can. They take 40% when realistically they should only be taking 20-25% considering the fact you have to drive and perform physical duties these customer support people are too lazy to do and are ignorant about.

I booked two walks for both of my dogs reason for that is because they are not good together being walked together, so no one showed up to take my dogs on a walk I was charged and was told my refund will come back in 2-5 business days it’s been 2-3 weeks already, I spoke I with a women named Geneva she told me that I have to contact my bank because I wasn’t charged when I repeatedly told her that I can get my bank on the phone MULTIPLE of times she ignored me, so again I repeat my self she told me it was no need for that because she will not provide any information so I got off the phone with her called my bank, bank confirmed I was charged with NO refund nothing was even processing. So basically wag robbed me I’m sorry but I will never use this app again my family and I loved it for years until this year it went to crap. So wag customers don’t go to wag go to rover!

I left this weekend for a get away with my husband. We confirmed a pet sitter through Wag a week prior. While we were on our drive out of town, the “care giver” canceled and no one replaced her. My dogs could have potentially been left alone for two and a half days. I was luckily able to find someone to watch my pets, but this company does not seem to understand the seriousness and gravity of the situation. They put the health and safety of my dogs at risk. I have had no problems when I used Wag to walk my dogs, but the fact that they potentially put my dogs in harm’s way is unforgivable. I will not be using them in the future.

My first experience with Wag overnight sitting was amazing…this one not so much. I received next to zero communication. I reached out to the sitter with no response until I contacted Wag directly to ensure my sitter actually showed up. By the time I’d gotten home, my dog had peed in her crate, which has NEVER happened. Really disappointed with the whole experience and will probably never use again. Good