Wag!Reviews of wagwalking.com

This is the worst dog walking service out there! It is totally unreliable. I had a bad experience once when a dog sitter never showed up and I tried to avoid using Wag after that. However, I had a baby and a friend wanted to give me a gift card and Rover doesn't do gift cards and I decided to try another time with wag. The first walk I booked with Wag and the dog walker did not show up! I tried getting Wag to refund the gift card and they refused! Now my friend spent money on a gift card I can't use reliably! Worst service ever.

Rover is so much better. Wag has requirements for a walker to even get viewed. They have “preferred” walkers that get the walk notifications first. Wag takes 40% of the fee! That is double the amount Rover does. It took so long for my background check and review. I have gotten so many walks with Rover and nothing from Wag. It was a waste of time and money setting up.

I hired a wag over the Thanksgiving holiday. The first caregiver cancelled as I was landing at my out of town destination. Wag hired a replacement who was not responding to any messages and didn’t even seem to be a real profile. That caregiver was then replaced. This caregiver was every dog parents worst nightmare. First, she brought her boyfriend into my home which is not allowed (was not background checked through Wag, did not ask me for permission to bring him into my house). They also had their bags packed as if they were planning to stay in my home overnight which was NOT what I booked. Next, I provided the caregiver with detailed instructions on how to care for my 3 bull terriers. I have one pup who responds negatively to overstimulation so I informed her of how important it is to keep him separated from the other two and provided directions on how to navigate that. I was only going to be gone for 3 days so their trainer advised that keeping him separated was going to prevent any negative interactions between my pups. She did not follow directions, allowed my dogs to interact immediately after eating which was also mentioned NOT to do in the instructions and a fight ensued immediately. I even included in the directions that there was a spray on the counter to use to break them up if a fight were to start as recommended by their trainer. I made every effort to account for anything that could possibly go wrong and the directions were executed so poorly. Not only that, she did not use the spray to separate them so this fight continued on for over two minutes. At that point, the boyfriend grabbed one of my dogs and threw her into a separate room and then allowed the other dog to come after her yet again. Then he proceeded to hit my dogs over and over again until they separated. One of my dogs had to be rushed to the ER and Wag is refusing to reimburse me for her medical bills. If I could give this company zero stars, I would. Update: Wag informed me that I would need to contact the caregiver directly to receive reimbursement. Upon request for her information to pursue the caregiver for reimbursement, Wag support has not gotten back to me in over 2 months. Such a shame for a company that claims to care about pets.

I have repeatedly been disappointed by Wag. I should have never continued to trust Wag after this initial incident: my assigned walker went to the wrong apartment and took out another tenant’s dog by mistake. And the only way this was discovered was when the other tenant came home and saw her dog out on a walk with a stranger! My apartment was clearly outlined in the app but the walker obvious paid little attention to the info listed. I continued to try Wag because it theoretically gives you flexibility in scheduling a walk. However, I have subsequently booked walks and had walkers cancel at the last minute. Yesterday, I had a scheduled and confirmed walk in the evening. While I was out at dinner, I was informed that no walker was available and the service was just canceled (at the time of the appointment). I had to leave my dinner immediately to take care of my dog since I was over 2 hours away. Wag walkers rave about the flexibility of accepting walks. It is this same flexibility that allows walkers to cancel on you at the very last minute. Do they not realize that there is a living creature at the other end of their decision?! The lack of reliability coupled with the cavalier attitude of Wag is quite distasteful. There is no accountability and no clear way of communicating with them. Wag clearly has disregard for their clients and the animals they supposedly take care of. Every other dog-walking service I have used has provided infinitely better care. If you care about your pet and your peace of mind, never ever trust or use Wag!

WAG! lost my account. Money grubbing company that won't refund my credits after a pandemic has placed a majority of people working from home. Most people including myself had a financial shift due to the pandemic and could use the refund. If they wanted to keep customers happy, they would help so when their customers are back on their feet and needing dog services again they'd want to come back to WAG!

Great thanks good communication That’s twice you failed me your system is stinks wags is no good twice you did not set me up with a walker I will comment greatly on Facebook what poor service you give all my friends will be told. My pet club will be told of your poor service, I repeat poor service and you had the nerve to charge me for the service you are bad

If you want to constantly worry if your dog will actually get walked or not, or you enjoy spending vacations calling everyone you know to let your dog out because the walker cancelled last minute (again), then wag is for you.

My dog walker lost my house key on a busy sidewalk! As a result I had to have all my locks changed at a considerable expense. This is outrageous and I hope Wag will honor their promise to me to compensate me for the expense and inconvenience of this mess.