Wag!Reviews of wagwalking.com

The website is difficult to navigate for a first time user. It did not recognize my password, directed me to get a code sent to email, it took a good 15 minutes to get the code, then site didn't recognize their own code! I couldn't get into my account. Over an hour prior to this, I had requested a walker for this evening. Site said I would receive a confirmation within 20 minutes. It's been almost 2 hours now, and no confirmation. Also, there is no way to contact an actual human being. The "help" resource provides the same 30 short responses, regardless of what question is asked. I will NOT be using this service!!! No belly rubs for you!

terrible platform for pets Tired of this app and its antics, from my personal experience as a 3+ year user and pet care provider I can officially say I'm done with it, they can and will not provide you with any real solution and will hold you from picking up wags because they're system flags and generalizes key words that's how robotic and heartless this app is. no real humans take your business elsewere.

I have been a Wag user for over 6 years now, but I recently received some disturbing news from my condo management team. They said they’ve seen walkers pulling my dog down the sidewalk and one walker who didn’t even take the dog outside rather just looped through my lobby. I will no longer be using the service due to the inability to ensure the safety of my dog on walks. I wanted to be sure to spread the word as others should be aware of these mishaps. I also googled and a few awful results where abuse was captured on video and a dog was lost and died with little to no assistance from Wag during the process. Wag team you need to find a way to better provide transparency on the walkers and their time with the dogs they walk. This is just not acceptable and to now see that this has been happening for years and no changes or improvements have been made is unacceptable. By the way I should share I was a Wag walker for a brief time and the training and security checks could def use improvements.

I would 100% never use this service after my experience today. I was playing with my dog in my apartment's dog park (where I pay the amenity fee) when I was scolded by a dog walker from Wag because she wanted to bring the dog she had into the park and doesn't bring them in when there are other dogs there. It's fine if no one is in the park but someone is paying you to be a dog walker, WALK THE DOG. She was totally disgusted when I told her it would probably be 20 minutes.

Reservation was made but cancelled days ahead of appointment. No one confirmed appt or cancellation. Walker arrived without calling first, did not know of cancellation, and left. Wag! charged VISA account. Not fair, would not use them again, and not recommend to anyone.

I hope Wag dies. They seem great but once you have a problem they won’t do anything for you. Good luck talking to somebody, they make it nearly impossible, pretty sure they do that on purpose. And when you do talk to someone, they won’t be able to do anything to help you out.

Caution when using this app and looking for a trusted pet sitter. A pet sitter watching 3 Mini Dachshunds were found dead after being left inside a car for who knows how long. This Pet sitter was found by searching through the Wag app. Please Pet Parents BEWARE! I hope this company or the person responsible is held accountable to the fullest extent of the law.

A walker didn't show up this morning. She Canceled last minute. I have had this happen before with a walker who would repeatedly do this. So I messaged the Walker to please not accept anymore walk requests from me. I got a very rude response. Actually several. Because the walker never completed a walk, the app does not allow me to give this person a rating, or report her, or at least share that message conversation with the powers that be. I do not think this is the kind of walker Wags wants representing them. So, pet owners be wary.